First quarter results 2026

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Today, KPN has announced the first quarter results 2026.

Joost Farwerck, CEO, on the results:

“We started the year with positive commercial momentum across the group and continued to execute our Connect, Activate & Grow strategy. Group service revenues grew further, supported by Consumer, SME and Wholesale. Consumer trends were positive, with a healthy inflow of new broadband and postpaid customers, reflecting our emphasis on loyalty, base management and secure propositions. In Business, SME performance remained strong, while overall growth moderated as anticipated due to a decline in low-margin Tailored Solutions revenues. Wholesale continued to grow, mainly driven by international sponsored roaming.

Adjusted EBITDA AL increased in the first quarter, supported by revenue growth and savings from our cost-efficiency initiatives. As anticipated, our Free Cash Flow was impacted by the timing of interest payments and working capital movements.

Our continued investments in network quality and digital capabilities are paying off. We continue to lead the Dutch fiber market, and for the fifth consecutive year, the global benchmark organization Umlaut has recognized KPN as the best mobile network in the Netherlands, and again also with the highest score in the world. NPS scores for both our Consumer and Business segments developed favorably in the first quarter. In addition, KPN was named the most sustainable telecom brand in the Sustainable Brand Index for the seventh year in a row. All in all, these evaluations reflect the dedication of Team KPN and our sustained focus on quality and durability, which are driving improvements in customer experience and satisfaction.

Data and operational sovereignty is an increasingly important topic for our customers, and we are well positioned to support them in this area. To this end, KPN was one of the co-signees of the Manifest to support sovereign cloud developments in the Netherlands, laying the foundation for future initiatives in this field.

Overall, we remain on track with the execution of our Connect, Activate & Grow strategy. While the geopolitical backdrop remains volatile KPN’s financial results have proven to be resilient. We therefore reiterate our full-year 2026 outlook and mid-term ambitions.”