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KPN at a glance

All facts together

KPN is a leading telecommunications and IT provider and market leader in the Netherlands. With our fixed and mobile networks for telephony, data and television we serve customers at home and abroad. KPN focuses on both private customers and business users, from small to large. In addition, we offer telecom providers access to our widespread networks.

KPN is a leading telecommunications and IT provider and market leader in the Netherlands. With our fixed and mobile networks for telephony, data and television we serve customers at home and abroad. KPN focuses on both private customers and business users, from small to large. In addition, we offer telecom providers access to our widespread networks.

Headerimage Missie Update April 2021

Connecting the Netherlands to a sustainable future

We go all out to connect everyone in the Netherlands to a sustainable future. We work with passion on secure, reliable and future-proof networks and services, enabling devices and people to be connected with each other, anywhere, anytime. We want to make the Netherlands the world’s best-connected country. At the same time, we offer and seize opportunities for a cleaner and more prosperous world thanks to our sustainable approach.

More about our mission

Energy consumption

Despite the strong growth in data traffic via our networks, we are able to reduce our energy consumption every year. What’s more, since 2015, KPN has been 100% climate neutral.

More about Sustainability
Verbruik NL 2020
Verbruik NL 2021
Verbruik NL 2022
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Our services for Dutch society

Everyone has their own preferences. Whether you are a student or a business user, you work for an SME or a big corporation, your ICT needs are constantly changing. That’s why KPN has a variety of services to serve all our users as well as possible.

Consumenten markt Update Juni2020
Consumer market

The best services for every customer

KPN offers individual customers a broad range of services in the area of communication, information, entertainment and commercial services via single play and multi-play packages. The services on offer include fixed and mobile telephony, mobile data, internet and TV.

We are active in the consumer market with a number of brands, including KPN, XS4ALL and Simyo.

Check our brands
Zakelijke markt Update Juni2020
Business Market

From freelancer to corporate business

KPN offers its business customers (small, medium and large) a full range of services, from fixed and mobile telephony and internet to diverse end-to-end- solutions in the area of infrastructure, workplace management, the cloud, safety, data networks and data centers.

We are active in the business markets with brands like KPN and Inspark.

Check our brands
For small and large consumers

Invisible, but indispensable services

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Network, Operations & IT

Responsible for KPN’s operational activities for the Dutch networks (fixed and mobile) and for the ict-infrastructure for services to KPN’s private, business and wholesale customers.

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Wholesale

Offers connectivity solutions to KPN’s fixed and mobile wholesale partners via KPN’s fixed, fiber and mobile networks.

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Our customers

As the market leader in the Netherlands, we are committed to millions of private and business customers. From mobile callers to households that purchase an all-in-1 package and business customers with ICT services and workspaces. More and more customers are combining fixed and mobile services.

Mobile subscribers 5.669 m

Broadband households and Business 3.137 m

Consumer households 3.531 m

Fixed-mobile households: 1.496 m

Ondernemer

Customer satisfaction

Customer satisfaction is essential for KPN. An important indicator for this is NPS (Net Promoter Score). We ask customers whether they would recommend KPN to others? The higher the NPS score, the more strongly a customer recommends us.

Consumer Market +15

Business Market +2

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Our colleagues

From shop to webcare, from mechanic to management. Our employees are the network behind the network of the Netherlands. Day in, day out they work to keep people and devices connected, anytime, anywhere.

9,452 full-time jobs

Our management

KPN is managed by the Board of Management.
The Supervisory Board supervises and advises.

Board of Management

The Board of Management currently consists of six persons:

Joost Farwerck 49 lowres
Joost Farwerck

Chief Executive Officer and Chairman of the Board of Management (since 2019)

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Chris Figee 18 lowres
Chris Figee

Chief Financial Officer and Member of the Board of Management (since 2020)

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Marieke Snoep 06 lowres
Marieke Snoep

Chief Busines Market and Member of the Board of Management (since 2019)

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Jean Pascal van Overbeke 08 highres
Jean-Pascal van Overbeke

Chief Consumer Market and Member of the Board of Management (since 2019)

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Babak Fouladi 53 lowres
Babak Fouladi

Chief Technology & Digital Officer and Member of the Board of Management (since 2019)

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Hilde Garssen 20 lowres
Hilde Garssen

Chief People Officer and Member of the Board of Management (since 2019)

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Supervisory Board

Chairman: Gerard van de Aast

Board members: Catherine Guillouard, Peter Hartman, Jolande Sap, Edzard Overbeek, Alejandro Plater, Kitty Koelemeijer and Chantal Vergouw.

Read more

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Our strategy

Accelerate to grow

The core of our strategy is that we are speeding things up in line with the digitalization of society. Every day, we are working on the network of the future – a network of people and technology that facilitates progress. We are doing everything within our power to connect everyone in the Netherlands to a sustainable future. With our strategy Accelerate to grow, we are focusing on three pillars:

  1. connected networks
  2. connected customers
  3. connected organization.
Read more

Financial performance
Delivering value through solide results

In 2022, delivered a solid set of results in a dynamic environment. Most key figures show that we continue to deliver value in financial, commercial, operational and sustainable areas.

Annual Report 2022
2022 2021 2020
Revenues (€ millions) 5,327 5,255 5,275
Adjusted EBITDA (€ millions)1 2,404 2,347 2,320
Investments (€ millions) 1,206 1,216 1,147
Free cash flow (€ millions) 862 784 765
  1. KPN defines EBITDA as operating result before depreciation (incl. impairments) of PP&E and amortization (incl. impairments) of intangible assets. Adjusted EBITDA after leases are derived from EBITDA and are adjusted for the impact of restructuring costs and incidentals (‘adjusted’) and for lease costs, incl. depreciation of right-of-use assets and interest on lease liabilities (‘after leases’ or ‘AL’). Reconciliations can be found in Appendix 2 of the Integrated Annual Report 2022.

Source: Annual Report 2022

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