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KPN at a glance

All facts together

KPN is a leading telecommunications and IT provider and market leader in the Netherlands. With our fixed and mobile networks for telephony, data and television we serve customers at home and abroad. KPN focuses on both private customers and business users, from small to large. In addition, we offer telecom providers access to our widespread networks.

KPN is a leading telecommunications and IT provider and market leader in the Netherlands. With our fixed and mobile networks for telephony, data and television we serve customers at home and abroad. KPN focuses on both private customers and business users, from small to large. In addition, we offer telecom providers access to our widespread networks.

KPN eXperience

To achieve the best results, KPN employees work together with passion and expertise. The starting point is the KPN eXperience: a program that guides everything we do and makes our customers the focus.

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Why?

We believe in the power of connection. As the network of the Netherlands we bring people closer to their loved ones, connect everything and everyone, we make working and doing business easier and we ensure that people can connect and stay connected anywhere.

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Who?

We are the green connectors. We are not only building the digital highway of the future in the Netherlands, but we also want to lead the way in sustainability. Since 215 we have been 100% climate neutral and we use green energy. By investing in technology today, we are creating a thriving and clean world for tomorrow.

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What?

We are connecting everything and everyone in an innovative, simple, reliable and sustainable way. We offer user-friendly technological solutions and inspiring content. Our reliable networks and data centers ensure fast and stable connections at home, at work, on the move and in emergency situations. Our network is future-proof and one of the best in the world.

How?

We do this with the best people, service, products and networks. We want our employees to provide our customers with the best service, products and networks. Our colleagues in the back office, customer service, our shops, webcare, mechanics, ICT employees and account management; they are all making a difference and they are the network behind the network of the Netherlands.

Read our mission

Energy consumption

Despite the strong growth in data traffic via our networks, we are able to reduce our energy consumption every year. What’s more, since 2015, KPN has been 100% climate neutral.

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Our services for Dutch society

Everyone has their own preferences. Whether you are a student or a business user, you work for an SME or a big corporation, your ICT needs are constantly changing. That’s why KPN has a variety of services to serve all our users as well as possible.

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Consumer market

The best services for every customer

KPN offers individual customers a broad range of services in the area of communication, information, entertainment and commercial services via single play and multi-play packages. The services on offer include fixed and mobile telephony, mobile data, internet and TV.

We are active in the consumer market with a number of brands, including KPN, XS4ALL and Simyo.

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Business Market

From freelancer to corporate business

KPN offers its business customers (small, medium and large) a full range of services, from fixed and mobile telephony and internet to diverse end-to-end- solutions in the area of infrastructure, workplace management, the cloud, safety, data networks and data centers.

We are active in the business markets with brands like KPN and Inspark.

For small and large consumers

Invisible, but indispensable services

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Network, Operations & IT

Responsible for KPN’s operational activities for the Dutch networks (fixed and mobile) and for the ict-infrastructure for services to KPN’s private, business and wholesale customers.

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Wholesale

Offers connectivity solutions to KPN’s fixed and mobile wholesale partners via KPN’s fixed, fiber and mobile networks.

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De klanten van KPN

Als marktleider in Nederland zetten we ons in voor miljoenen particuliere en zakelijke klanten. Van mobiele bellers tot huishoudens die een alles-in-1 pakket afnemen en zakelijke klanten met ict-diensten en werkplekken. Steeds meer klanten combineren vaste en mobiele diensten.

Mobiele abonnees: 3,584 mln

Breedband huishoudens: 3,141 mln

Interactieve TV: 2,161 mln

Vast-mobiele huishoudens: 1,406 mln

Ondernemer

Klanttevredenheid

Klanttevredenheid is essentieel voor KPN. Een belangrijke graadmeter daarvoor is NPS (Net Promoter Score). Daarbij stellen we klanten de vraag: zou je KPN aan anderen aanraden? Hoe hoger deze NPS-score, des te sterker beveelt een klant ons aan.

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Our colleagues

From shop to webcare, from mechanic to management. All our employees work day in, day out to be the best service provider in the Netherlands.

10,102 full-time jobs (2020)



Our Management

KPN is managed by the Board of Management.
The Supervisory Board supervises and advises.

Board of Management

The Board of Management currently consists of six persons:

Joost Farwerck

Chief Executive Officer and Chairman of the Board of Management (since 2019)

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Chris Figee

Chief Financial Officer and Member of the Board of Management (since 2020)

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Marieke Snoep

Chief Busines Market and Member of the Board of Management (since 2019)

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Jean-Pascal van Overbeke

Chief Consumer Market and Member of the Board of Management (since 2019)

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Babak Fouladi

Chief Technology & Digital Officer and Member of the Board of Management (since 2019)

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Hilde Garssen

Chief People Officer and Member of the Board of Management (since 2019)

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Supervisory Board

Chairman: Duco Sickinghe

Board members: Catherine Guillouard, Gerard van de Aast, Claudia Zuiderwijk, Peter Hartman, Jolande Sap, Edzard Overbeek and Alejandro Plater.

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Our strategy

Accelerate to grow

The core of our strategy is that we are speeding things up in line with the digitalization of society. Every day, we are working on the network of the future – a network of people and technology that facilitates progress. We are doing everything within our power to connect everyone in the Netherlands to a sustainable future. With our strategy Accelerate to grow, we are focusing on three pillars:

  1. connected networks
  2. connected customers
  3. connected organization.

Financial performance
Delivering value through solide results

In 2020, we delivered a solid set of results in a dynamic environment. Most key figures show that we continue to deliver value in financial, commercial, operational and sustainable areas.

2020 2019 2018
Revenues 5,303 5,702 5,637
Adjusted EBITDA (in million euros)1,2
2,320 2,317 2,290
Adjusted EBITDA margin in the Netherlands1,2 44% 42% 41%
Investments (in million euros)1 1,147 1,115 1,106
Free cash flow (in million euros)1,3 765 726 726

1. Based on continuing operations.

2. KPN defines EBITDA as operating result before depreciation (incl. impairments) of PP&E and amortization (incl. impairments) of intangible assets. Adjusted EBITDA after leases are derived from EBITDA and are adjusted for the impact of restructuring costs and incidentals (‘adjusted’) and for lease costs, incl. depreciation of right-of-use assets and interest on lease liabilities (‘after leases’ or ‘AL’). Reconciliations can be found in Appendix 1.

3. Free cash flow excluding Telefónica Deutschland dividend.

Source: Annual Report 2020