Third quarter results 2024

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Today, KPN has announced the third quarter results 2024.

Joost Farwerck, CEO, on the results:

“We continue to execute on our strategy as planned, with healthy financial results in the third quarter. Our Group service revenues showed organic growth across all segments. Consumer service revenues were supported by another quarter of solid base inflow in mobile, partly driven by the launch of our new Kids and Teens proposition in early September. Our fiber broadband revenues showed continued growth, absorbing the challenging competitive environment and the elevated churn in our copper business. Business service revenues came in strong once again, with all segments contributing. Our Wholesale service revenues have returned to growth when adjusted for Youfone, despite a further decline in the broadband base.

To sustain our network leadership position, we continue to invest in our fiber roll out with increasing focus on connecting households. Together with our joint-venture Glaspoort we now cover 62% of the Netherlands. Customer satisfaction remains a priority for us and while our NPS remains leading, we have witnessed some adverse movements recently, which have our full attention.

We remain committed to our ambitious ESG agenda. During the quarter, the Science Based Targets initiative has validated KPN’s near-term and long-term emission reduction targets to reach net-zero by 2040. With a strong foundation built over the past years, we are ready to update our stakeholders on the execution of our ESG strategy at our upcoming ESG webinar on November 26th.

We are confident to deliver on our full-year 2024 outlook and we remain on track to deliver on our mid-term ambitions as outlined during our Capital Markets Day last November.”