KPN presents 2025 annual report: Value of connection

KPN today published its 2025 Annual Report: The Value of Connection. In a year where digitalization, AI, resilience, and sustainability were high on the agenda, KPN once again delivered strong results. Thanks to growth in all market segments, continued investments in fiber, 5G, cybersecurity, and further improved customer service, KPN is firmly on track to achieve its ambitions. The annual report has been prepared in accordance with CSRD guidelines.

Strong progress in a safely connected Netherlands

In 2025, a new milestone was reached in the Netherlands' digital infrastructure: approximately 70 percent of Dutch households now have fiber optic access through KPN. The fiber optic rollout will enter a different phase, but the ambition remains undiminished: 85 percent coverage by 2030.

KPN was once again named the best mobile network , receiving the highest score ever in the international umlaut benchmark. By continuing to invest in secure and high-quality networks, customers benefit from a reliable and future-proof mobile network.

KPN's strategy focuses on further modernizing and automating networks and processes. By leveraging data and AI, networks are managed more intelligently, disruptions are prevented, and customers can be served faster and better.

With the introduction of the new cell tower company Althio, in collaboration with the ABP pension fund, KPN took the next step in increasing the flexibility of its infrastructure. With Simyo and Youfone, KPN offers a wide range of services to customers and strengthens the future-proofing of its brand portfolio.

KPN also made digital security more accessible. Based on its Security First vision , KPN offers simple and effective security solutions for consumers, businesses, and governments, supporting the safe use of the internet and digital services.

For a #BetterInternet

In 2025, KPN updated its Connect, Activate & Grow strategy , increasing its fiber optic ambitions and shifting its focus to home connections to meet the high demand. KPN also announced further investments in cybersecurity and digital resilience.

KPN has taken a major step in the area of sustainability. Since early 2025, both its fixed and mobile networks have been poweredby green energy generated from sustainable sources. Through long-term agreements and investments in sustainable energy, including its own sustainable energy production with Eneco, KPN is working towards 24/7 use of renewable electricity and further reducing CO₂ emissions.

Sustainability was also put into practice internally. The launch of the KPN travel app makes it easier for colleagues to choose sustainable transportation options and provides them with immediate insight into the impact of their travel behavior via a connected CO₂ dashboard.

KPN once again played a visible role in society. To promote digital and social inclusion, various initiatives were developed with community partners for young people and their parents to combat online exclusion. In addition, KPN, in collaboration with the KPN Mooiste Contact Fonds, provided "extra connection" at major community events such as SAIL . The KPN Mooiste Contact Fonds once again facilitated valuable connections for people who are not automatically able to participate.

General Meeting of Shareholders

The Annual General Meeting of Shareholders will take place on April 15, 2026. The annual figures and progress on the strategy will be presented during this meeting. The full agenda will be published shortly.

The Integrated Annual Report 2025 is available via the interactive website: https://www.annualreport2025.kpn/