KPN best mobile network in the Netherlands for the fifth time with the highest score worldwide
During the Mobile World Congress in Barcelona, KPN's mobile network was named the best in the Netherlands, with the highest score worldwide. Benchmark organizationUmlaut has awarded KPN this prestigious award for the fifth consecutive year. With an overall score of 988 points (on a scale of 1,000), KPN has achieved the highest score worldwide for the fifth time in a row in a benchmark conducted in more than 120 countries.
Very high call quality score
This year, the high score for "voice," which focuses on call quality, is particularly striking. With 269 out of 270 points, KPN achieved the maximum score in this category, just one point short of the maximum. This demonstrates that both coverage and call quality on the KPN network are very high. Furthermore, stability is high, allowing users to make almost consistently high-quality calls. KPN thus achieved a score of 99% in the reliability category.
Recognition of quality
KPN CEO Joost Farwerck: “This fifth consecutive victory confirms that our strategy of continued investment in high-quality infrastructure and digitalization is paying off. It demonstrates that the best mobile network isn't just determined by the number of sites or the available frequency spectrum, but above all by the team that works every day to ensure maximum reliability, stability, and quality for our customers. The fact that other Dutch operators also perform strongly in international benchmarks further emphasizes that the Netherlands as a whole is a global leader in high-quality digital infrastructure, an essential foundation for economic strength and future growth.”
Technological innovation as a foundation
KPN COO Wouter Stammeijer adds : " For years, KPN has been consistently investing in the quality of its mobile networks, and particularly in the 5G network, both in urban and rural areas. Thanks to these investments, we provide good mobile coverage throughout the Netherlands and reliable service for both voice and data – exactly what's needed to keep the Netherlands at the forefront of digital connectivity in the coming years."
Number 1 in Amsterdam, Rotterdam, The Hague and Eindhoven
In the tested cities with the highest network load, KPN achieved the highest scores in Amsterdam, Rotterdam, and The Hague, plus a shared first place in Eindhoven. This demonstrates KPN's ability to deliver consistent quality in complex and densely populated areas, where finding new antenna sites is becoming increasingly challenging. This is partly due to its partnership with Althio, a joint venture between KPN and the ABP pension fund, which manages the telecom infrastructure for mobile networks.
Best mobile user experience
High-quality mobile internet is essential for daily life and a driving force behind the digitalization of the Netherlands. In recent years, mobile data traffic has roughly doubled every three years, the number of simultaneous users is increasing, and applications are becoming increasingly demanding. KPN works daily to provide an excellent mobile network and an optimal mobile user experience. This means seamless, high-quality video calling anywhere in the Netherlands, uninterrupted streaming and gaming, and always easy accessibility. This quality is essential now that more and more customers are opting for KPN's Unlimited services, which allow them to easily share data via the MyKPN app and browse the internet securely on the go. KPN also continues to invest in better service, including larger data bundles for fixed-mobile combinations, easily accessible customer service, and easy management via the MyKPN app. As evidence of this continued quality improvement, KPN recently launched updated mobile bundles with higher speeds and additional roaming countries. Winning this prestigious award again underscores the effectiveness of this approach.
Extensive and independent test methodology
Umlaut's annual benchmark, commissioned by Germany's Connect Magazine, is considered one of the leading benchmarks in the telecom sector. The test is conducted on more than 200 networks in over 120 countries. Driving and walking tests are conducted over several weeks in cities and towns, on highways and regional roads, supplemented with user measurements and analyses of popular services. Together, these measurements provide an accurate picture of the actual user experience on mobile networks in the Netherlands.
CEO Joost Farwerck and COO Wouter Stammeijer congratulate Erik Brands (EVP Network) for the fifth consecutive time.