In or out of contract? KPN is the right place for you

Whether you are still within a contract period or have been outside of it for a while, customers always know whether they are in good hands with KPN. Regulator ACM recently announced that it would investigate whether all providers comply with the information obligation to inform customers of the expiry of their contract and the most suitable offer. This is not new for KPN customers.

If you become a KPN customer, you do so for a certain period, for example 12 or 24 months. For this period, you make agreements about the price and the conditions. Both the customer and KPN are bound by the agreements that are made at the start of the agreement. If we change something in the agreement or change the rates during the term of a contract, we will inform you in good time. If the change is to your disadvantage or if it is a rate change more than an inflation correction, you can often terminate the agreement without costs.

You do not have to put the expiration of your contract in your agenda yourself. You can always find the end date in your MyKPN environment. In addition, you will also be notified of the expiration of the contract via the invoice at least one month before the end date. This gives you time to orient yourself on a new contract and to look for a suitable offer. In fact, the same invoice also refers to a new suitable offer that you can use as a customer. If you do nothing, your contract will continue after the end date under the same conditions, but it can be cancelled monthly. In this way, we prevent your services from suddenly ending before you have taken action yourself and you can continue to use KPN services to your satisfaction under the same conditions.

Are you now out of contract and did you not use a suitable renewal offer at the end of your contract? Then there is still a renewal offer to be found via MijnKPN or in the MijnKPN app, in this way you can continue to use KPN services in the way that best suits your needs. Of course, all employees in our stores and at customer service are also ready to help you with this.