With 5G Internet at Home, KPN is now deploying this network quality more broadly: fixed internet via the best 5G network. 5G Internet at Home was developed with maximum simplicity as the starting point. With the integrated SIM card and plug-and-play installation, customers are online within seconds. Setting up and managing the connection is also simple via the MijnKPN app, which allows customers to quickly configure and monitor their network. The solution uses KPN's nationwide 5G network and advanced antenna technology. In combination with Wi-Fi 7 technology, the modem offers stable performance and strong coverage throughout the home, even when used simultaneously by multiple devices.

“We see that many customers need internet that is not only fast, but above all easy to install and works immediately. With 5G Internet at Home, you are online within seconds. Moreover, it is flexible: you can easily take it with you to, for example, a holiday address or temporary accommodation,” says Robin Clements, Commercial Director Consumer Market at KPN, proudly.

5G Home Internet offers unlimited data for regular use and download speeds that can reach up to 1000 Mbit/s, depending on location and network load. This makes the solution suitable for applications such as streaming, working from home, and online entertainment.

The service is being rolled out in phases. KPN is initially focusing on addresses where no or no good fixed internet connection is available. If fiber optic is available at an address, KPN will provide fiber optic. For the time being, 5G-Internet Thuis is offered as an internet solution without additional services such as TV+ or fixed telephony. However, customers can order various streaming services with 5G-Internet Thuis .

“We are building out this solution step by step and are specifically looking at usage and customer needs before scaling up further,” says Robin Clements. Customers who combine 5G Home Internet with a KPN mobile subscription benefit from KPN Combivoordeel, whereby they are rewarded monthly with a streaming service such as Netflix or Videoland.

In terms of security , 5G Internet at Home is also immediately complete. Customers receive security for five devices as standard, so they can safely browse the internet, stream, and work at home. Installation and support are handled easily via the MijnKPN app, where customers can also find help using their connection.

Check your options
Would you like to know if 5G Internet for Home is available at your address?
Go to kpn.com and do the postcode check.

With the addition of Videoland, KPN is responding to customers' desire to decide for themselves what they watch. From Dutch series and reality to international hits and live sports: customers choose what suits them at that moment.

At Videoland, customers can stream unlimited access to the best series, films, and programs that the whole of the Netherlands watches. From the best drama and the most thrilling crime to the largest selection of reality and the most entertaining series for kids: there is something new to stream every day, so you never run out of things to watch. Featuring award-winning titles such as Máxima , Het Jachtseizoen: Most Wanted , B&B Vol Liefde , GTST looking ahead to the season finale on July 9, and BASTA , the new series about Marco van Basten starting September 4.

“At KPN, it’s all about freedom of choice and convenience,” says Robin Clements of KPN. “One month you might want to watch a new Dutch series, the next month prefer football or Formula 1, or an international hit. By letting customers choose every month and switch easily, we make our customer benefit truly personal.”

Always something that suits you

Combo Advantage is available for customers who combine multiple KPN services. As a reward, they receive extras, such as entertainment. With Videoland as a new option, the offer becomes even more relevant for Dutch households.

In the highest level within Combivoordeel, Videoland Premium also remains available for customers who want to get the most out of their viewing experience. With this expansion, KPN underscores its ambition not only to connect customers to the best network, but also to let them choose what is valuable to them – precisely at the moment it matters.

www.kpn.com/combivoordeel

This experience is most vivid in the MyKPN app , which has become the central starting point for virtually all customer interactions. Customers experience the convenience of an environment that effortlessly helps them every day. They can improve their Wi-Fi and home network , manage entertainment, set up parental controls , view invoices, and take advantage of personalized offers and attractive discounts when combining services. For example, a household can receive a discount of up to €7.50 on each additional mobile subscription.

The app's use is increasing year after year: over half of users open it monthly, and its rating remains high. The app is not only practical but also offers room for surprise and fun – as seen previously with the popular Attent calendar or the recent Voor Jou Vrijdag initiative, where customers receive a new gift every week.

Service queries are also faster and easier in MyKPN. Customers can report a problem directly digitally without lengthy forms or phone queues. Those who prefer to be in touch can chat directly from the app or easily schedule a callback. The app thus combines the best of digital convenience and personalized service. This is precisely why MyKPN usage continues to grow: customers experience that it works—always and everywhere.

In a benchmark study, a renowned consultancy firm tested hundreds of digital customer journeys with mystery shoppers and found that KPN leads the way at crucial moments. Whether handling a service call, changing a subscription, trading in a device, or reporting a move: KPN's digital environment proves reliable, clear, and consistent. This reliability leads to noticeable improvements for customers. For example, the NPS score for digital support for service calls changed from a negative to a positive rating, and the relocation process is now being completed digitally on a massive scale—faster and with fewer errors.

Marieke Snoep, Director of Consumer Markets and member of the KPN Board of Directors, emphasizes the importance of objective assessment: “For me, experience is your brand. In a world where customers' 'digital hours' exceed their physical lives, goodwill isn't enough to stay relevant. Having the best networks isn't enough; it's about a completely secure experience across our networks and services. Not just when there's a problem, but also in everyday life.”

According to Robin Clements, CMO Consumer Market at KPN, the recognition is a confirmation of our course: "I think the recognition is great, and it reflects our customer focus. But what I find even more rewarding is the appreciation I see daily from our customers for all our products, services, and the digital experience we offer them."

KPN is seen as a role model for other telecom providers because it combines digital reliability with a customer-focused, human approach. For customers, this recognition primarily means peace of mind and convenience: a single app where everything works, where you can manage everything, and where you can expect something fun every week. No hassle, no complicated steps — just a digital experience that helps, unburdens, and sometimes even surprises.

Click here to view the Gartner–KPN case study

Enjoying each other's company, watching the best Christmas entertainment together, streaming the Christmas playlist... The holidays are a time when the whole household is truly happy. With this Christmas story, KPN wishes everyone happy holidays .

"We also wanted to give Louis a little rest this year," says Dave Frauenfelder, KPN's Brand Director. "With AI, we were able to use his cinematic likeness for the Christmas commercial. This way, the real Louis can stay cozy by the fire until he's back on TV in the new year."

The commercial shows Louis on a magical winter evening, full of relatable emotions: the search for warmth and the small gestures that bring people closer together. Despite the story taking place in a world created by AI, the message remains purely human. Because Christmas is a time when you truly see each other.

This year, KPN is joining the tradition of major Dutch Christmas campaigns for the first time. At the same time, the brand remains true to its role in society: the brand that connects people and demonstrates the value of attention and closeness.

The commercial will premiere during the Ster Christmas Commercial Premiere on December 6th at around 9:25 PM on NPO 1, and will also be available on social media afterwards.

"Online exclusion has the same painful consequences as other forms of exclusion: it causes anxiety, sadness, depressive symptoms, and it affects self-confidence and group dynamics," says Dr. Remco Spithoven.  

On September 12, the ‘Everyone Except’ campaign was launched. In this campaign, we raise awareness about online exclusion. Within the campaign, we offer a lesson package for secondary schools. We are now adding this interactive information module to it. Recent research from Helpwanted shows that one in four young people (ages 10-20) is excluded online monthly. The research also shows that nearly one in three young people sometimes feels abandoned by adults when it comes to online exclusion. Parents often do not realize how often it occurs (67%), and young people do not know who to turn to if they are excluded online (41%). Therefore, there is a high need to provide parents and young people with tools to tackle the problem together.  

How does the information module work?  
What can be done if a child is excluded online? How can exclusion be prevented? What are the steps if someone experiences it themselves? Experts provide clear answers to these and many other questions in short videos, as well as practical advice. There are also personal stories from young people who have experienced this themselves and the short film “Everyone Except,” featuring the song by S10. Marieke Snoep, responsible for the Consumer Market and a member of KPN's Board of Directors, explains why KPN finds #BetterInternet so important. Visitors can easily click through to the topics that are relevant to them. 

A listening ear
Anyone who needs to talk about online exclusion can find more relevant information in the video under ‘Where can I go for help?’ and on kpn.com/everyone-except.  

Watch here the interactive information video about online exclusion.

Starting this 2025/2026 season, KPN will haveexclusive rights to the Eredivisie and Keuken Kampioen Divisie. This gives football fans the most complete football experience with KPN, at home and on the go. With Goal Alerts, you'll know immediately who scored via KPN and can watch the winning goal back in real time. You'll also get online recaps of your favorite club immediately after the match via KPN TV+, so on your mobile or simply on your TV.

The new way to watch football goes live on KPN this weekend and is available free of charge to all KPN customers, even if you don't have ESPN Compleet in your package. Customers don't need to activate anything for this, as you'll see the highlights after the final whistle on the KPN TV+ screen. You can also activate goal alerts by following your favorite clubs. This way, you can watch the goal again immediately after the score is scored, even during the match. Handy if you're unable to watch your Eredivisie club's match live.

Jochem de Jong, VP Partnerships, TV & Entertainment, KPN: "As a proud sponsor of Dutch football across the board and a partner of ESPN, where you can watch all the matches live, KPN is the premier provider of Dutch football . Starting this season, KPN's Goal Alerts and highlights will keep you even more up-to-date."

With RTT, you can send text messages to the recipient during a phone call. Although this feature was previously only available in Canada and the US, it is now also available in the Netherlands via KPN's network. RTT not only enables text exchange during a phone call but will also be usable for communication with emergency services when speaking is impossible. Additionally, it provides a solution for people with speech or hearing impairments.

During or before a phone call, the caller can press the Real Time Text button on the display, after which a keyboard appears on the screen. This also happens for the recipient of the call. Both parties can then send text in addition to speaking. The text appears immediately on the screen of the conversation partner while typing, without needing to press a send button.

With the introduction of RTT, KPN is ahead of the European Accessibility Act (EAA), which aims to improve the accessibility of products and services. Since not all device manufacturers and providers are ready to offer RTT yet, the service can currently only be used among KPN customers.

KPN Accessibility

Since 1983, KPN has made calling possible for the deaf and hard of hearing through text mediation. This aligns with KPN's belief that everyone should be able to make calls. Since 2012, this principle has been enshrined in the Telecommunications Act, which states that everyone must have equal access to regular telephony, including target groups for whom this is less obvious. KPN enables calling in sign language through KPN Teletolk.

“Real Time Text is a valuable addition to this service,” says Marieke Snoep, member of the Board of Directors of KPN and responsible for the consumer market. “It fits within our mission for a Better Internet. Not just an internet that is fast and stable, but also safe, green, and inclusive. That means everyone must be able to participate.”

KPN TV+, KPN's TV and entertainment platform, is becoming increasingly accessible. For example, it is possible to operate the platform using voice commands, and users can select subtitles in their preferred language when watching NPO and RTL. Currently, KPN offers ten channels with spoken subtitles and/or audio description. Additionally, KPN TV+ uses talk-back so that the user receives audio feedback while navigating through the menus.

Compact and powerful: TV receiver and speaker in one

With the TV+ Soundbox, KPN makes enjoying your favorite entertainment in Dutch living rooms a lot easier. No more hassle with separate devices, but just one compact box for good image and sound. Robin Clements, CMO consumer market KPN, explains: "We saw a clear need in a survey among our customers: a simple way to enjoy good sound with their entertainment, without the complexity of many products and functions. We are responding to this with the TV+ Soundbox. It offers an easy way to enjoy good sound, without the need for all kinds of extra stuff. The device is designed to fit into any interior, and you can connect it in no time by placing it next to your TV. This way you can immediately enjoy impressive image and sound from one central location."

Hear every detail with sound that surrounds you

Dolby Atmos creates an immersive, multi-dimensional sound experience, while the audio designed by Bang & Olufsen produces sound the way it was meant to be heard. The TV+ Soundbox delivers perfect sound reproduction for movies, music and more, immersing the listener in sound.

Cornelis Kalma, Director TV & Entertainment KPN, adds: “The TV+ Soundbox offers a seamless integration of top-quality sound and ease of use, giving you the feeling that you are part of the action on the screen. KPN offers television in the best image quality. The various streaming services are making more and more high-quality content available and we are increasingly watching content on 4k TV screens. But only a few people actually enjoy high-quality audio. The TV+ Soundbox offers the perfect solution for this. By supplementing it with high-quality sound, you will experience a completely new and even better experience while watching your favorite series, film or sports match.”

All your entertainment in one device

The KPN TV+ Soundbox is more than just a sound upgrade. It brings all your entertainment together in one smart device. Razor-sharp images thanks to Dolby Vision®, 4K Ultra HD and HDR support ensure that every scene comes to life. With Google Assistant you can control the TV with your voice, for example by saying "Hey Google, turn on the TV". Streaming content from a phone or tablet is easy via Google Cast, even when the TV is off. The TV+ Soundbox not only offers seamless integration with the new KPN TV+ platform, but also a wide range of apps via the Google Play Store. In this way, the KPN TV+ Soundbox combines advanced functions with optimum ease of use and the device forms the heart of every living room.

Availability  

The KPN TV+ Soundbox is available from April 22. KPN offers exclusive access to this product, KPN TV+ subscribers can easily switch from the TV+ Box to the TV+ Soundbox for €6 per month extra via MyKPN.

KPN TV+

With KPN TV+ you have live TV and streaming all in one overview. This makes it easy for TV viewers to seamlessly zap from your favorite TV channel to Netflix, Disney+ or Videoland, and back to live TV. By adding or disabling extra packages, you can flexibly choose which streaming service you do or do not want to use.

_{Google, Android TV and Google Assistant are trademarks of Google LLC.}

Iconic Phones 

At the beginning of last month, KPN announced their revamped Combivoordeel program, where new and existing customers can benefit from extra advantages by combining various KPN subscriptions. Combine your home internet and mobile telephony, and you will receive Netflix or ESPN Compleet as a gift every month. Stack even more products, and you will receive even more benefits. 

To celebrate the launch, KPN today reveals the iconic phones: a special collection where iconic phones from three Netflix series have been brought to life. With these phones, which play a crucial role in iconic scenes and thus inspired KPN as a telecom company, you can actually make calls and they are equipped with features directly inspired by the beloved series.

“Ten years ago, KPN added Netflix to the TV platform, and it was immediately well-received by customers, and nowadays Netflix is a fixed part of our revamped Combivoordeel,” begins Marieke Snoep, Chief Consumer Officer at KPN. “Our collaboration with Netflix allows us to create a unique experience, bringing entertainment closer to the fans and allowing them to experience their favorite series in a new way.”

From Cracking Safes to Learning Etiquette

The three devices are inspired by three popular Netflix series: La Casa de Papel, The Crown, and Stranger Things. Each device is fully functional for making calls, has a USB-C port, and features a matching ringtone and voicemail. Additionally, the phones come with unique characteristics:

• The Casa De Papel phone: The recognizable red phone, equipped with the distinctive Bella Ciao ringtone, allows users to listen in on the walkie-talkies of a gang that is robbing a bank. To negotiate without revealing your identity, you can distort your voice with the push of a button. Additionally, with the right code, you gain access to a secret (mini) safe.
• Stranger Things walkie-talkie: What makes this retro device special is the connection to The Upside Down. Turn the phone upside down and to everyone, you sound like you're calling from The Upside Down. Slide out the antenna and the phone transforms into a true Demogorgon detector. And switch to channel B to listen in on what is happening in the mysterious lab.
• The Crown phone: Through this classic phone, users gain access to an etiquette assistant, where you receive tips on how to behave like a true royal. Curious about what the Royal Family's schedule looks like? With the push of a button, you are updated on the Royal Agenda. But that's not all: with one push of a button, you transform your voice into a majestic, classic tone, turning any conversation into a royal audience.

Win an iconic phone 

Everyone, both KPN and non-KPN customers, can get their hands on the unique collector's item by leaving their details on kpn.com/winactie from April 19 to 9. Choose your favorite device and have a chance to win one of the iconic phones. The iconic phones are made in limited editions, so while supplies last.

Combine more, get more 

As a token of appreciation for their loyalty, KPN customers who combine fixed Internet & TV and mobile at one address receive fun extras. Starting in early February, these customers will receive a Netflix subscription or ESPN complete as a gift. In addition to a streaming subscription, customers who combine Internet & TV with multiple mobile subscriptions at one address can also receive the recording package as an extra. Or access to KPN Service Plus, which gives customers priority at the service desk and an exclusive 50% discount on phone accessories in the KPN store. 

For more information about the iconic phones and how to have a chance to win one of the devices, go to kpn.com/winactie.

Research by F-Secure shows that over 70 percent of Dutch consumers are concerned about online security. These concerns are only increasing because over 80 percent believe that security risks will only increase in the near future. In order to meet the increasing demand for online security, KPN will be distributing 7 million free security licenses among customers in the near future. As of today, multiple F-Secure licenses are available free of charge to 700,000 customers who do not yet have a security product. This allows them to add a security filter to multiple devices themselves. In addition, KPN will soon expand the number of free licenses for all existing customers to five devices.

“Where we reward loyal customers with services like Netflix, we want to provide all customers with a solid foundation when it comes to safe internet use: safe browsing with our malware filter and the F-Secure Virus scanner on multiple devices,” says Marieke Snoep, head of consumer market at KPN. “In addition, we do everything we can to ensure that customers use these services when they go online, because safety is in your own hands. We are happy to help our customers with this and we hope that they will also help each other to set this up properly on the different devices.”

KPN Safe

KPN's network is known for its high security requirements and is constantly monitored for attacks and weak spots. This is the only way KPN can ensure that not only customers but the whole of the Netherlands can access vital services. To be able to surf the internet safely, there is a free malware filter Safe Browsing that blocks thousands of suspicious websites every day. Customers can activate this protection themselves, just like the free virus scanners on a computer or mobile device. Customers who want to set up their own network security at home can do so with Eset Thuis. In addition, customers can also use the secure password manager 1Password or storage service Google One.

No More Leaks

KPN is doing everything it can to protect customers if their data is stolen or leaked. This is done in collaboration with the national police via the project ' No More Leaks' to prevent abuse of stolen or leaked login data on the internet. KPN is a participant in this project and based on information shared by the police we ask users to change their data if their data has been marked as stolen or leaked by the police. In this way, further identity fraud is prevented.

Digital Resilience Platform

In addition to all the security solutions, KPN also sees an important task for itself in ensuring that we feel safe online again. In order to increase the online resilience of consumers, KPN and ING, in close collaboration with the police and government, have started the knowledge platform Digital Resilience. A course designed to increase your knowledge about digital security and improve your skills. Since the platform was founded, more than 29 thousand people have registered to improve their Digital Resilience with a course on online fraud, recognizing AI and bank fraud.

Safety courses in SMEs

As much as 95% of cyber incidents are caused by human error, such as clicking on phishing links, using weak passwords and not updating software. Because 1 in 3 SME entrepreneurs are confronted with cybercrime every year, KPN has developed an online cybersecurity test and offers free cybersecurity training courses in which employees of SME companies learn to recognize threats and better protect their digital work environment.

If you become a KPN customer, you do so for a certain period, for example 12 or 24 months. For this period, you make agreements about the price and the conditions. Both the customer and KPN are bound by the agreements that are made at the start of the agreement. If we change something in the agreement or change the rates during the term of a contract, we will inform you in good time. If the change is to your disadvantage or if it is a rate change more than an inflation correction, you can often terminate the agreement without costs.

You do not have to put the expiration of your contract in your agenda yourself. You can always find the end date in your MyKPN environment. In addition, you will also be notified of the expiration of the contract via the invoice at least one month before the end date. This gives you time to orient yourself on a new contract and to look for a suitable offer. In fact, the same invoice also refers to a new suitable offer that you can use as a customer. If you do nothing, your contract will continue after the end date under the same conditions, but it can be cancelled monthly. In this way, we prevent your services from suddenly ending before you have taken action yourself and you can continue to use KPN services to your satisfaction under the same conditions.

Are you now out of contract and did you not use a suitable renewal offer at the end of your contract? Then there is still a renewal offer to be found via MijnKPN or in the MijnKPN app, in this way you can continue to use KPN services in the way that best suits your needs. Of course, all employees in our stores and at customer service are also ready to help you with this.

With Valentine's Day just around the corner, the declaration of love for loyal customers is not unexpected. "KPN is the pioneer in the telecom market with the combination of fixed and mobile services and is once again coming up with a first," says Marieke Snoep, member of the KPN Board of Directors and responsible for the Consumer Market proudly. "And it works, because customers who combine multiple KPN services are more satisfied and loyal. And that's what we do it for!" KPN is taking the next step in rewarding its regular customers with this. Previously, customers received double their data, speeds were increased for free, etc. And via the loyalty program Voor Jou, KPN regularly invites customers to events and other benefits.

Combine more, get more
According to the principle of 'combine more, get more', existing and new customers who purchase internet at home and mobile telephony from KPN can receive various extras. What is new; KPN will give a subscription to Netflix or ESPN as a gift to all customers who combine fixed and mobile services. If you stack even more products, you will receive even more benefits. In addition to Netflix or ESPN, customers can also choose Disney+, HBO Max or Videoland, for example. And even better, customers can change their choice benefit every month.

KPN 💚 Netflix
Ten years ago, KPN added Netflix to its TV platform, which was immediately appreciated by customers. “We are very proud to have been a partner of KPN for 10 years,” says Emma Lloyd VP Partnerships at Netflix. “That is why we are delighted to introduce Netflix as an important part of the ‘Combivoordeel’. “This way, we can let as many people as possible in the Netherlands enjoy the films and series that the whole world is talking about.” In addition to the new seasons of international hits, including Squid Game and Stranger Things , KPN customers will also be able to watch brand new Dutch originals, such as the comedy series Haantjes and the exciting series Amsterdam Empire , on Netflix in 2025.

In addition to streaming, you can activate even more benefits in the MyKPN App
All customers can activate the benefits and their monthly gift in their MyKPN app from today. In addition to a streaming subscription, customers who combine Internet & TV with multiple mobile subscriptions at one address, for example, also receive the recording package as an extra. Or access to KPN Service Plus, which gives customers priority at the service desk and puts them directly through to the most experienced employees. In addition, Service Plus customers receive an exclusive 50% discount on telephone accessories in the KPN store.

And the good thing about combination discounts remains
In short, several new benefits are added to the successful fixed/mobile offer. And the good of combivoordeel, such as the existing extras, simply remain such as up to €7.50 discount on every mobile subscription at the same address and on top of that double data. Just like the Plus package for TV viewers with extra channels, films and series.

Combination discount, very transparent and clear

Jochem de Jong, VP Partnerships, TV & Entertainment KPN: “As a proud sponsor of Dutch football in its entirety and partner of ESPN where you can watch all matches live, KPN is the provider of Dutch football. In the new season, you will be even more on the ball with KPN with the Goal Alerts and summaries. In short, you can watch football now and later with KPN.”

Frank Rutten, Eredivisie Media & Marketing: “Making Dutch football accessible to as many people as possible has been our mission since 2008. We do this by broadcasting the most important Dutch football competitions live on our own ESPN channels, but also by working together with valued partners such as KPN. In this way, Dutch club football is and remains widely available to the millions of football fans in our country.”

It will take some getting used to for the first visitors to the new KPN store. When you enter, you won't immediately encounter an employee. The youngest generation also prefers that. "Customers often come to the store very specifically after having already oriented themselves online. Or they have already been helped online and then only have to pick up their new modem, then the customer can immediately be provided with new equipment in the new store," says Jörg Kramer of KPN. "But of course we are there; with a simple push of a button, an employee is ready to help you." In the store you can also take out or renew a subscription and even take the product home with you immediately. In addition, customers can also exchange KPN equipment in the event of a defect.

This innovative store concept is new to the Netherlands and has come over from Estonia. It is successful because it offers customers a choice in how they want to be helped. “Customers can be helped very specifically, thanks to a KPN employee at a distance. At the same time, we find it very important to be able to offer a listening ear if the customer wants that. So we will certainly continue to do that in the vicinity and tailored to our customers,” Kramer assures.

The new store in Den Helder is also a trial for KPN to gain experience in how customers want to be helped. In the first few weeks, an employee will be present to see if customers need to be shown around. The experiences form the basis for adapting the concept to the customer's wishes.

As a telecom provider, KPN has almost 100 stores throughout the Netherlands. These are important service points for customers and are image-defining in the shopping street. The new store in Den Helder can be found Keizerstraat 6, Den Helder.

Cybercrime is one of the biggest threats to businesses, and in recent years, small and medium-sized enterprises (SMEs) have also increasingly been targeted . Despite this, many SMEs underestimate the chance of becoming a victim of cybercrime. That is why KPN is committed to further improving the cybersecurity resilience of SMEs with a number of low-threshold services. For example, by providing entrepreneurs with extra protection against unsafe websites that contain viruses, malware and ransomware.

Since the introduction of 'Extra Safe Internet', more than 70% of KPN's SME customers have activated this service, which provides them with better protection against cybercrime. The remaining 30% can also activate it free of charge. KPN is now expanding this security filter for mobile traffic with 'Extra Safe Mobile' and is also blocking websites based on a DNS and web filter in its mobile network. A fence is placed around malicious websites, as it were. Even when you use a mobile network abroad, for example. This year alone, KPN has blocked more than 200 million websites for SME customers. For example, unsafe websites that are offered via phishing, or newly registered domains and spam URLs.

More and more SME companies are taking advantage of the benefits of hybrid working, the cloud and the Internet of Things. “That is of course a very nice development, but it also requires extra protection,” says Thomas Tolsma, responsible for services to SMEs at KPN. “That is why we relieve SME entrepreneurs with easily accessible extra protection options against malware, phishing and cybercrime. With filtering of fixed and mobile data traffic and our security package with back-up facilities, end-point protection of devices and awareness training, SME entrepreneurs can easily do the maximum to protect themselves extra. In this way, we enable companies to concentrate on doing business while data and the digital environment are a lot safer.”

New package: KPN Cybersecurity for SMEs

The new cybersecurity package for SMEs offers a wide range of solutions to protect SME companies even better against both digital and physical threats. This package includes a password manager that goes further than most password managers, a backup option, workplace security that protects laptops or desktops against malware, ransomware, phishing and other cyber attacks. No matter how well protected, human behavior is one of the biggest risks, which is why awareness training is part of the package. This increases cyber awareness and SME entrepreneurs and employees learn, using phishing simulations, for example, to recognize suspicious e-mails, avoid fake websites and better protect personal data.

Lotte Terwindt, cardio-anesthesiologist at Amsterdam UMC and initiator of Spoedzorg Connect: “When a patient with a life-threatening condition is in the ambulance, on the way to the Emergency Department, you want all the care providers involved to be able to function as one team. In the current situation, there is a clear break in the care chain: it’s only during the transfer at the hospital that the reception team get a full picture of the patient’s condition.”

Same picture of the patient

With the live video link, the hospital reception team can already see the patient during the journey, so they can prepare better and take over treatment faster. If the patient’s condition changes en route, the care providers in the hospital are immediately aware of this via the live video link and receive all the crucial information about the patient straightaway. Spoedzorg Connect enables a smooth handover.
Dave Bouman, ambulanceverpleegkundige Ambulance Amsterdam: “We willen de zorgteams van de acute zorg eerder samenbrengen. In de ambulance onderweg naar de Spoedeisende hulp en op de SEH zelf wordt onder hoge druk gewerkt en moeten er snel beslissingen worden genomen. Het is fijn als beide zorgteams dan over hetzelfde beeld van de patiënt beschikken.”

Equipping the Spoedzorg Connect ambulance

The Spoedzorg Connect ambulance is equipped with three discreet cameras and a monitor with a microphone and a speaker. The ambulance uses the KPN-developed Spoedzorg Connect platform and the 5G network. The solution meets the strictest security requirements.

To gain experience with the new way of working, the Ambulance Amsterdam stations in Purmerend and Hoofddorp will be the first to use Spoedzorg Connect ambulances in early 2025. With those experiences, Spoedzorg Connect can be further optimized and can be considered for a further roll-out, also nationwide.

Watch the video about the Spoedzorg Connect ambulance:

Watching football on the go on your mobile or as a second screen while you watch football on the couch in front of the TV. Following multiple matches live at the same time is very easy with the KPN TV+ App. Just like watching back, because the goals are marked and other highlights are also immediately marked. And if you really don't want to miss anything, then you can simply turn on the alerts of your favorite team from the Eredivisie.

Unique football experience for all fans

KPN customers get an enriched viewing experience , regardless of whether they have an ESPN Compleet subscription. Thanks to the KPN TV+ app, fans have live match data at their fingertips, allowing them to follow the action on the field like never before. Access to live statistics is simple and user-friendly via the KPN TV+ app for mobile.

Watch football on KPN

Football fans are well catered for at KPN, thanks to the main channel of ESPN in the basic package, everyone can watch the matches in the Eredivisie. With ESPN Compleet you can watch all the football from the Eredivisie and other competitions such as the Keuken Kampioen Divisie live. The best foreign football competitions, Premier League, Champions League can also be seen via Viaplay and Ziggo Sport Totaal at KPN.

KPN has been a fan of Dutch football for years

KPN has been the proud main sponsor of the Eredivisie for years . Not only do football fans watch Eredivisie matches in the basic package via ESPN's main channel at KPN, they are also regularly invited to live matches. In addition, as a partner of the KNVB, KPN supports Dutch football in its full breadth, from amateur football to Oranje and from the Lionesses to the KPN eDivisie.

“Hybrid work has become a crucial strategy for attracting and retaining top talent,” says Chantal Vergouw, member of KPN’s Board of Management and Chief Business Market. “Beyond popular benefits like gym memberships and lease bikes, we’re seeing a growing need for support for working from home. With Internet at Work, we enable large companies to provide optimal support for their employees, whether they are working in the office or from home. A fast and secure internet connection not only enhances team efficiency but also reduces costs for employees, positioning our customers as leaders in the job market.”

According to a recent survey by KPN among more than 300 HR decision-makers in the Netherlands, 33% of employers are already contributing to their employees’ internet costs. This contribution is usually made through a fixed benefit, either as a one-time payment or monthly payments. A further 37% of employers are considering implementing this in the short term or in the future. KPN’s Internet at Work solution allows employers to easily determine how much they want to contribute to the internet expenses of employees who work from home. If both the company and the employee are KPN customers, this contribution is automatically deducted from the employee’s monthly bill, making the process simple and transparent.

In addition to financial support for a fast and secure connection, Internet at Work offers employees access to an extensive helpdesk that does much more than provide internet connection assistance. Employees can quickly get back online if any problems arise, and employers can implement additional security measures to safeguard the use of company or cloud applications, regardless of where their employees are located.

With Internet at Work, KPN delivers a comprehensive solution that supports hybrid work, both financially and operationally. For more information and all the advantages, check out Internet at Work.

Just like stable internet at home, perfect mobile internet is essential. And not just for parents. That’s why KPN is introducing two new Sim Only subscriptions: KPN Kids Sim for the very youngest and KPN Teens Sim for all teens. Handy, not just for the youngsters but for older housemates as well. You can arrange it all in no time on kpn.com/happy.

Stay online all the time with Teens Sim Unlimited

For young people under 18, KPN is launching the Teens Sim today. That gives you lots of data and unlimited calling minutes for a low fixed price. Snapchat, TikTok, BeReal: your teenager can keep up with all the hypes. Of course, as a parent, you want your child to use a phone the right way. With Teens Sim,10 GB or Unlimited, your teen is safe online while you keep an eye on the usage. There are preset blocks in place, for example, and you can’t make purchases via mobile billing or call 0900 numbers. And you can’t run up any unexpectedly high charges. Helping your teen be carefree online, that’s what we do it for.

Share MBs with the Kids Sim

Is your child ready for his or her first mobile phone? It’s possible with Kids Sim, available as an extension of the parent’s KPN Mobile subscription or as Sim only. With unlimited calling and texting your child is always reachable, but as a parent you keep complete control. For example, activation of upgrade packages (such as more internet capacity) and extra options (such as Spotify) is blocked. What’s more, KPN Kids SIM cannot be used to call 0900 service numbers. As the child's parent, you can track his or her usage at any time in MijnKPN. And with KPN Kids Sim you can share MBs instead of pocket money.

KPN Kids & Teens Sim together with ChatLicense

It is important to teach both children and their parents smarter and more mindful smartphone use from the very start. That’s why KPN ChatLicense is available for mobile customers who extend their subscription with KPN Kids Sim and/or KPN Teens Sim. In the app, children can work on developing the right skills for the online world. Several film and animation scenarios in the app simulate real-life events and dilemmas. Ranging from online social behavior and the impact of influencers to the safe use of apps. Parents have access to a continuously updated information portal where they can find everything they need to acquaint themselves (better) with their children's online world. They can then use that information to start a constructive dialog with their child.

Perfect internet for mobile and home. KPN CMO Robin Clements: “If the whole house is happy then Louis is too. That means calling, streaming, gaming and watching romantic films all at the same time. With super fast and stable fiber optic with KPN SuperFiber and perfect WiFi throughout the house with SuperWifi . But KPN is also there for the whole family on mobile. With the KPN Unlimited subscription you determine the speed yourself, for yourself and for the rest of the family. And with the KPN Kids Sim you can share MBs instead of pocket money.” You can arrange it all at kpn.com/happy .  

Rusk with mice

Anyone who follows KPN on social media has already seen cheerful echoes and a real gender revelation in recent weeks. Today and tomorrow, customers of the KPN Experience Stores will be treated to rusk with mice to celebrate the expansion of the family. The 'Whole house happy' campaign can be heard and seen live from today on TV, radio, online and on social media in the coming months.

InSpark won the Global Award in the Identity category in recognition of its efforts across the board in the Microsoft Entra portfolio. As one of the seven product launch partners for Microsoft Entra ID Governance - a new, cloud-based service that helps organizations manage, monitor and protect the access rights that users have to critical assets - InSpark is a leading player.

InSpark’s other recognition, the Country Award for Data & AI, highlights the added value it provides in the field of data and artificial intelligence. This award was thanks in part to InSpark’s successful implementations of Microsoft Copilot and Azure AI and also the development of its own data integration software based on Azure and Microsoft Fabric cloud services.

The Microsoft Cloud Incubator
InSpark is a subsidiary of KPN and a fully-dedicated Microsoft Cloud Incubator, which is used to grow innovations, test new ideas and realize impactful applications for organizations in the Netherlands. The result? The best solutions to the (minor and major) digital challenges that businesses come up against, implemented with speed and scalability on the basis of the following smart combination: InSpark and KPN. Read the full InSpark press release.

KPN is introducing KPN Campus, through which it will provide on-premise 5G services and applications for organizations. With this new service, KPN is responding to the growing demand from corporate customers for mission- and business-critical voice and data applications over the mobile network. KPN Campus provides secure and reliable infrastructure and services over public, hybrid and —as of now— private 5G networks. In the coming months, KPN will gradually introduce various KPN Campus services that combine 5G, on-premise computing, indoor localization and local area networks (LAN).

A growing number of organizations are using mobile networks for their operations and mission-critical processes. With the introduction of KPN Campus, KPN is responding to the growing need for more autonomy, reliability, and guarantees as regards on-premise infrastructure. KPN Campus allows corporate customers in industries such as manufacturing, logistics, and healthcare to meet the demands placed on digital infrastructure by new technologies such as AI and hyperautomation. Many of these applications require more than just speed and connectivity —a high level of security, high-quality coverage (including indoors), availability guarantees, and fast response times are also critical.

Chantal Vergouw, Chief Business Market and Board of Management member for KPN: “Our ambition is to be at the cutting edge of 5G connectivity and relevant applications that meet our customers’ needs. We already do that with our existing mobile networks and, from now on, with KPN Campus we can also offer the right 5G solution to all business customers with mission- and business-critical on-premise processes. We are also making things easier for our customers in the area of private 5G, which will allow businesses in the Netherlands to reap the benefits of digitalization anytime, anywhere.”

Public, hybrid & private 5G
KPN Campus offers a bespoke connectivity solution, no matter what the organization’s digitalization issue is. It offers public 5G for high-performance indoor coverage, for example. Organizations will also have the ability to handle extensive mobile data traffic locally through a local 5G gateway (hybrid 5G). KPN Campus also enables enterprises to set up a fully private mobile network that can be used for 4G as well as 5G devices and runs completely autonomously at the customer’s premises (private 5G).

This gives corporate customers greater autonomy, keeps all data local and provides the highest possible availability guarantees. The network capacity can, for example, be fully allocated to certain mission-critical applications, such as driving autonomous vehicles and robots or augmented reality applications. In this process, KPN takes the worry out of setting up and managing the private 5G environment, while at the same time allowing customers to gain strategic advantages in terms of security, productivity and innovation.

The different KPN Campus services are being gradually added to the offer. All services can be implemented on-premise within a single campus network. For more information, visit KPN Campus.

For consumers, AI is becoming increasingly applicable in everyday life. Write texts, make summaries, create images or even make music in a simple way. All applications that can be found online. In addition, AI is also increasingly integrated into, for example, the mobile phone. At the same time, there is still a large group of Dutch people who have not yet become acquainted with AI or do not know whether AI can help them in daily life. KPN wants to help customers with this by sharing knowledge.

“Our stores are the ideal place where KPN customers can go if they have questions. Not only about their products but also about other digital applications and trends,” says Martin Boers, director of all KPN stores. “Our KPN Experience stores already regularly offer knowledge sessions. With the information sessions about AI, we respond to the growing demand from customers who would like to know more about artificial intelligence. Tomorrow in Amsterdam, soon in Eindhoven and throughout the Netherlands.”

Google Pixel at KPN

On the day of the first knowledge sessions about AI, the latest mobile phone will also be launched at KPN: the Pixel 8a, developed by Google. With the Pixel 8a you can take beautiful photos with the Pixel Camera. And you can get more done faster with Google AI, like sharpening blurry photos. The Pixel 8a can be found in all KPN stores from tomorrow (May 8, 2024), together with the Pixel 8 and the Pixel 8 Pro.

Robin Clements, CMO of KPN: "I am happy to confirm the rumors, the Google Pixel can be found at KPN. Google is no stranger to KPN. Just look at the success of KPN TV+ on Android TV. The innovative power and AI applications in Pixel perform well on the best mobile network   from KPN. We are happy to introduce KPN customers to the latest device via KPN.com and in our stores."

Sports enthusiasts do not have to miss anything through both the standard TV offering and the additional sports and streaming packages. You can watch live in the best quality. For example, KPN offers the European Football Championship in UHD quality. This way you stay even more focused on the ball.

“From Dutch football at the European Championship to the F1 race in Zandvoort, sports fans will hardly have time to lie on the beach this summer,” said Jochem de Jong, Head of Entertainment and Partnerships at KPN. “Although, thanks to the KPN TV app and our mobile network, that does not have to be a problem.”

KPN is also present in the host cities during the European Football Championship, where the thousands of Dutch fans are accompanied from the Oranje campsites in fan parades to the UEFA fan zones, where the matches can be seen on a big screen.

This is how you can watch sports on KPN this summer

There's a lot of sport to look forward to, so we've listed the biggest events:

• European football (1 June Champions League final)

The largest European football tournament for clubs culminates in the final on June 1. Which best-performing club in Europe can hold the cup high this season? You can see it live on RTL 7 at KPN. KPN is also the right choice for the coming seasons of European football. You watch all your favorite Dutch clubs from the Champions League, Europa League and Conference League at KPN, without having to switch.

• European Football Championship (June 14 – July 14)

Top football of the highest order: 24 countries, including of course the Dutch National Team, will kick off the 2024 European Football Championship in Germany. 51 matches, spread over 10 stadiums in 10 cities, will determine who can hold up one of the most coveted cups on July 14. The European Football Championship is broadcast by NOS and can be seen on KPN in UHD quality.

• Roland Garros (May 20 – June 9) & Wimbledon (July 1 – 15)

Tennis fans can also indulge themselves this summer: the absolute top of the world will appear at Roland Garros (Paris) and Wimbledon (London) to win a Grand Slam. Tennis fans don't have to miss an ace, because both NOS and Eurosport broadcast the matches.

• Tour de France (June 29 – July 21)

From June 29, the world's largest cycling race will travel straight through France. The Tour de France is followed by millions of enthusiasts every year and at KPN they don't have to miss a second of, for example, Mathieu van der Poel or Wilco Kelderman: the NOS, Eurosport and the Belgian Sporza broadcast the stages daily.

• Olympic Games (July 26 – August 11)

This summer, the Olympic flame will arrive in Paris for a new edition of the world's largest sporting event. Of course TeamNL is there, with Dutch top players such as Femke Bol, Sharon van Rouwendaal and Sifan Hassan. The matches are broadcast in the Netherlands by NOS and Eurosport.

• Formula 1 in Zandvoort (25 August)

The Formula 1 circus will visit the Netherlands again in 2024. With the Zandvoort dunes as the backdrop, Max Verstappen will do everything he can to cross the finish line first for the fourth time. The millions of people who want to see this match can watch live with Viaplay at KPN.

Lots more sports to look forward to

With the European and global tournaments that can be seen live on KPN every day this sports summer, the end is not yet in sight. Formula 1 – which can be viewed via Viaplay – continues the season after Zandvoort in Italy, Azerbaijan and Singapore. The national football competitions will kick off again from mid-August with the Eredivisie, the British Premier League and the German Bundesliga.

Fans of darts or American sports don't have to miss anything with the offerings of, for example, Viaplay, ESPN Compleet or Ziggo Sport Totaal. Via KPN TV+ it is also easy to not buy a subscription, but a separate match. Further information and options for watching sports on KPN can be found here.

Cinetree, together with filmmakers, writers, journalists and film programmers, selects the best films from the global film offering. Humberto Tan, Thomas Acda, Hadewych Minis, Jacob Derwig and Splinter Chabot, among others, have already selected their favorite films for Cinetree.

Hanna Verboom, founder of Cinetree: “We believe that you are what you watch. That's why you don't have to search endlessly with us, but we select the best films and documentaries every month. These are all films that stay with you longer than they last. We are very happy that through the collaboration with KPN we can introduce even more people to Cinetree and our mission. Together with our members we create new productions of our own; films and documentaries on topics that affect everyone.”

KPN will introduce the Unlimited Series on Monday February 5 with a range of Unlimited50, Unlimited300 and SuperUnlimited, suitable for consumers and business customers. The name says it all, with a choice of unlimited data and speeds of up to 50 Mbit/s, 300 Mbit/s or 600 Mbit/s on the fastest 5G network in the Netherlands. In addition, there is a choice in the number of MBs that can be shared at the same address. KPN will also continue to double the data bundles for customers who combine Internet and Mobile, in which case the bundles of 6 GB and 12 GB are 12 GB or 24 GB respectively. At the same time, the unlimited offer for SME customers is also being renewed.

“With our new 'Unlimited Series' we have unlimited for everyone and we are ready for the next step of 5G,” says Robin Clements, CMO consumers at KPN. “We offer the best mobile experience thanks to our excellent 5G network and, in addition to SuperFiber, we are now also introducing SuperUnlimited on 5G. Then you know it’s good. With more choice, such as the speed that suits you and the number of MBs you want to share with your family. This makes our offering even better for consumers and entrepreneurs.”

Netherlands’ Fastest 5G network
Since the introduction of 5G in the Netherlands, KPN has been recognized by Ookla® Speedtest® as the 'Fastest 5G Mobile Network' in the Netherlands. Today, KPN has again received recognition for having the fastest 5G speeds in the Netherlands. KPN came out on top for the fifth time in a row in this independent test of speed of the various Dutch 5G networks.

During the past six months (Q3/Q4 2023), more than 181,000 tests were carried out in the Netherlands by random 5G-users of the Ookla Speedtest application. KPN was on average the fastest and most responsive 5G network in the Netherlands. KPN's Speed Score™ (combination of download and upload speed) of 5G is the highest in the market. Moreover, the 5G response times at KPN are the best, with an average 5G latency that is a few milliseconds lower than the numbers 2 and 3.

More details about the new Unlimited offering of KPN will appear on kpn.com on Monday, February 5.

* The fastest 5G network and best 5G multi-server latency in the Netherlands based on analysis by Ookla® of Speedtest Intelligence® data for Q3–Q4 2023. Ookla trademarks used under license and reprinted with permission.

This emerges from the Online Safety Monitor 2023 of KPN and ESET, carried out by Blauw Research into the experiences and needs of consumers with regard to online security. The average online security score given by consumers is 6.9. Elderly people feel more secure online. The social component of online security plays a role more frequently among young people. They feel less safe online because of scamming and cyberbullying.

“Just last week NCTV reported that cyberthreats are the single greatest concern for all people in the Netherlands. That is confirmed in this survey“, says Dave Maasland, CEO of ESET Nederland. “We are becoming ever more digitally connected and the number of smart devices in the home has soared; we see it as our mission to ensure that we can feel genuinely safe online. New times call for new solutions and that is precisely what we’re providing here in conjunction with KPN.”

Online security over online convenience

The KPN-ESET Online Security Monitor 2023 shows that almost two thirds of people over 18 in the Netherlands consider online security more important than online convenience. This can also be seen from the choice of browser and the willingness to share personal data online: more than eight in ten Dutch residents prefer using a browser that blocks dangerous websites, even if it means they have less freedom to visit websites. Eight in ten people in the Netherlands prefer not to share their personal data online, accepting that this could restrict their use of online services.

“For consumers it is often a balancing act between convenience and security,” explains Gijs Isbouts of KPN Veilig. “New online services and products make life easier, but we often overlook the fact that they also make us more vulnerable. Take smart TV, smart lamps or a smart (energy) meter, for example; they are all internet-connected and contribute to our ease of use but not, according to this survey, to our feeling of security online.”

Keeping control

The feeling of insecurity online is most likely enhanced by a lack of technical knowledge. In fact, only a quarter of Dutch residents say they have sufficient technical knowledge to guarantee their own online security. Only a quarter of Dutch residents want to have their online security managed fully by an external party. They prefer to look after their own online security so as to retain control of it. In the event of security problems, the vast majority would rather know about it straight away, even if those problems have already been solved.

In particular, parents with children living at home need to have control over the online security of their children, to protect them against the hazards of the internet. Four in ten parents have the feeling that they have too little control over the online security of their children. “It’s very tricky for parents to decide what their children are allowed to see or what they click on; it’s impossible to monitor this on every device and at all times,” says Dave of ESET. “But there are ways of eliminating the hazards at the source.”

KPN Veilig Netwerk Thuis

To complement a virus scanner and password manager, this week KPN Veilig Netwerk Thuis was added to the KPN Veilig portfolio. This ESET application protects all the devices connected to your KPN modem. Consequently, all your devices at home are secured. Both the smart devices and the non-smart devices. They just have to be connected to the modem.

 “KPN thinks it’s essential for you to have a simple way of assuring your online security,” says Gijs Isbouts, director of KPN Veilig. “Our base network is already secure. But you could still be at risk. If you click on a phishing link, for instance. Or by visiting unsafe websites. KPN Veilig Netwerk Thuis enables you to keep control of your online security at home without the need to be technically skilled; and the best thing is that you can activate it with just one mouse-click.”

Compared to a year ago, businesses are now far more likely (+34%) to encounter cybercrime in the form of malicious websites, phishing and websites that are infected with destructive or harmful software. There has been a significant increase in phishing attempts in particular, almost ten times as many per week compared to a year ago. Another salient development is the significant increase in so-called Newly Registered Domains: websites with malicious intentions. For example, fake online stores that are online for just one day. Every week, KPN prevents more than seven million attempted cybercrimes on SMEs. However, KPN is only able to protect businesses that use the KPN Extra Safe Internet function. Unfortunately, many of them have not opted for this security filter, giving millions of cybercrime attempts the potential to succeed. And that while the filter is available to customers free of charge. 

"This is very worrying," says Chantal Vergouw, member of the Board of Management of KPN and responsible for the Business Market. "It makes businesses unnecessarily vulnerable and exposes them to the risk of significant loss. It can even threaten their business continuity. We want to make the internet safer for businesses. We offer them the filter free of charge because we know just how crucial it is." The results of KPN's latest SME Cybersecurity Monitor (conducted by Motivaction) make it painfully clear why only a small group of businesses are opting for additional measures: 62% of SMEs – wrongly – believe they aren't interesting enough to be targeted by cybercrime.

Poorly prepared
Research shows that three-quarters (76%) of the SMEs surveyed have already experienced cyber threats or attacks. What is striking is that 43% of businesses admit that they are not, or just poorly, prepared for a cyber threat or attack that would make their networks, data and systems inaccessible for over 24 hours. 

One in five of poorly-prepared SMEs say they do not have the time (22%) or resources (22%) to prepare properly. They weigh up the investment necessary against the risks involved. Almost the same percentage of businesses (19%) fail to prepare sufficiently because they believe that attacks are impossible to prevent.

As an addition to this, Chantal Vergouw says: “SMEs should focus on what they are good at: doing business. Cybercrime is becoming more prevalent by the day. Fortunately, more and more simple and accessible resources are being made available to fight it. But nothing will change if businesses don’t start to take the problem seriously.”

The KPN 2023 SME Cybersecurity Monitor
KPN regularly carries out research on the resilience of the Dutch business community. Motivaction conducted the 2023 SME Cybersecurity Monitor on almost 350 SMEs (with 10-250 employees). The results obtained have been supplemented with the daily analyses that KPN generates on cybercrime that targets the business community. KPN shares these insights with customers so that they can take steps to strengthen their online security.

“Our time is getting ever more precious, so we are having to make choices in the information that we consume. This explains why audio books have suddenly become so popular,” says Robin Clements, CMO of KPN Consumer Market. “As well as the best networks, KPN offers its customers the best entertainment, and the thousands of audio and digital books of market leader Storytel are a must in that offering. And with KPN that’s possible for a very reasonable price. It doesn’t just sound like a good story; it is a good story!”

As an introductory offer, KPN customers have an exclusive opportunity to try out Storytel for three months for just 1 euro per month instead of 12.99 euro per month. The Storytel subscription can be added simply via kpn.com, via the customer service, in a KPN shop of via the MijnKPN app. KPN customers get access to the complete Storytel range of around 500,000 international titles and a rich Dutch-language catalog with works by popular best-selling authors like Suzanne Vermeer, Kluun, and Rutger Bregman. 

“This is a great strategic step in one of our most important countries. Together with KPN, we offer Dutch consumers a great offer with a rich catalog consisting of more than 1 million local audiobooks, bestsellers and classics,” says Ana Julia “AJ” Ghirello, SVP Global Partnerships at Storytel.

“We want to reward loyal customers. And what better way to do that than to let them enjoy even more of the outstanding services they already use every day”, says Robin Clements, CMO Consumer Market at KPN. “More data, and so also more data to share with the children, allowing everyone in the household to enjoy it to the full.”

In the run-up to KPN’s strategy update, existing customers have already been notified that they will soon get ‘more’ from KPN, which ensured that there has already been a lot of speculation about this great news. The upgrade to double data, which will take place from this month, will go unnoticed by customers; they don’t need to do anything themselves. They will receive an SMS informing them as soon as the doubling has taken effect. Existing customers who extend their services with a fixed or mobile connection, and new customers who combine KPN’s fixed and mobile subscriptions, will also benefit from this extra advantage later this month.

"It’s not just the speed of mobile internet that’s increasing, but also the amount of mobile data that we use every day. We see this reflected in the rapidly growing popularity of our unlimited subscriptions for customers who really want the maximum. The best range of digital services in the Netherlands for the whole household. That’s why we do it."

Combine and get more
Customers who combine KPN’s internet at home and mobile telephony are already getting a great deal. If you have KPN Internet (& TV) for Home, you get up to €7,50 discount on every KPN Mobile subscription at your address. If you also subscribe to an entertainment service, such as Netflix, you get €5 entertainment discount every month. And if you combine internet, TV and mobile, then you get the Plus package with extra channels, films and series for free. The double data is on top of these discounts.

KPN For You
With KPN For You KPN is taking an extra step – on top of the reliable network, good service and convenience that we offer. You get attractive offers that show our appreciation. At moments in your life that matter and when there are milestones to celebrate. Or just because – because we are happy with you. Which also makes you a happy customer.

Read more about double data.

KPN is bringing cloud gaming to its customers with an NVIDIA GeForce NOW bundle to be  made available in the beginning of 2024. The NVIDIA GeForce NOW cloud gaming service brings high-performance PC gaming to nearly any device, streaming from GeForce RTX-powered servers in the cloud. By pairing it with high-end networks, such as Fiber and 5G from KPN, customers can transform their laptop, desktop, Mac, TV or mobile phone into a high-end gaming device.

Existing KPN customers can also extend their KPN subscription with the NVIDIA GeForce NOW bundle next year, with details to be announced at a later date. A GeForce NOW membership will offer access to one of the best game streaming platforms and an accessible gaming experience with KPN services. KPN customers will also be able to access their own game catalogue from popular digital stores, such as Steam, Epic Games Store, Xbox, Ubisoft Connect and GOG.com, and stream from high-performance GeForce RTX rigs for a high-resolution, ultra-low-latency experience.

Marieke Snoep, Member of the Board of Management and Chief Consumer Market at KPN, says, “We have and actively seek the broadest portfolio of suppliers and partners for our customers to enjoy the power of the best internet, whether they’re looking for security, content, entertainment or gaming. Esports and gaming have become increasingly popular among our customers, and a fast and stable Fiber or 5G connection is extremely important to enabling top experiences. By working with NVIDIA, we’re able to link our best-in-class networks with high speed and low latency to NVIDIA’s powerful cloud gaming platform.”

GeForce NOW
GeForce NOW offers easy-to-use memberships for nearly any device. It also supports game catalogues from digital stores such as Steam, Epic Games Store, Xbox, Ubisoft Connect and GOG.com. With GeForce NOW, members can have a great competitive gaming experience without having to invest heavily in hardware.

All the details of KPN’s NVIDIA GeForce NOW bundle and the exact timing of its availability will be announced at a later date.

“The need for faster and more powerful internet is constantly growing, meanwhile 1 Gbit/s has evolved into the new standard”, says Robin Clements, EVP Consumer Market at KPN. “That is why we are responding to this and increasing the speed of our fiber internet. With the introduction of 4 Gbit/s, we’re offering the fastest internet for at home, and everyone can do their own thing on every device with the same high-speed internet. Handy when everyone in the house wants to be online at the same time. Whether you enjoy working at home, want to download your favorite game in no time, or want to bingewatch a whole season of your favorite series. Full speed online, everyone at the same time. That’s why we do it.”

Starting from its introduction, the new highest speed will be available to fiber customers who have been connected to KPN’s latest fiber network with so-called XGS-PON technology since 2021. Step by step, this group will be further expanded, until eventually it will be available to everyone connected to KPN’s fiber network. Together with Glaspoort, KPN is rolling out fiber at a rapid pace. By the end of 2026, KPN wants about 80 per cent of all Dutch households to be connected to fiber.

Special modem
Consumers and small business customers who want the highest speed of 4 Gbit/s in their homes will receive a special modem from KPN, the Box 14, which is suitable for speeds of up to 10 Gbit/s. The modem features Wi-Fi-6, which means you can expect better internet performance at home. The specifications of the apparatus also match the needs of demanding users. 4 Gbit/s internet complements the existing internet offer and is available for € 67.50 per month.

KPN has been utilizing the new XSG-PON technology in its fiber networks since 2021. This is now available at around 1 million addresses. Eventually, all Dutch households connected to KPN fiber will start using this technology, which will enable even higher speeds in the future. A year ago, KPN tested the internet of the future with upload and download speeds of up to 20 Gbit/s. KPN has an open network, this means that other providers can also offer these speeds to customers.

The new KPN internet offer from 23 October: 

KPN has seen the number of MB sharers increase significantly in recent years. The introduction of automatic sharing and the arrival of Unlimited bundles that allow you to share 50GB a month has further boosted the popularity. Not only is the number of users rising, but also the number of MBs shared each time, in line with the annual growth in data traffic. Sharing 2000 MB or 5000 MB at a time is the most popular among our customers, but larger and smaller amounts, either as a one-off or as a monthly occurrence, are also finding favor.

Seasonal effects are well reflected in data sharing. For example, KPN sees a clear peak in the summer months of July and August while December is the month in which data is shared the least often with family members or housemates. This is easily explained. The MBs that are shared in the summer period can also be used during holidays abroad (Roam-like-Home). And in the winter months we obviously stay indoors more and connect to the Wi-Fi more frequently.

KPN customers with multiple subscriptions at one address can save a lot of money with MB sharing by activating it in the MijnKPN app. You can choose, for example, to share MB's just once or to share them automatically every month.

Parents are the main source of knowledge for children with cell phones. In 90% of cases, children have to go to their mother or father with their questions about their first cell phone. “That's when you realize how large the generation gap is; children quickly become expert at using the features of all kinds of apps, which we, as their parents, simply do not know well enough to give the child the right guidance”, Marieke observes. “Not just in respect of possible dangers, but mostly from the perspective of the skills needed to handle new technology properly and safely.”

ChatLicense smartphone experience game
It is important to teach both children and their parents smarter and more mindful smartphone use from the very start. The ChatLicense smartphone experience game, which was launched today, does exactly that. In the app, children work on developing the right skills for the online world. Several film and animation scenarios in the app simulate real-life events and dilemmas. Ranging from online social behavior and the impact of influencers to the safe use of apps. Parents have access to a continuously updated information portal where they can find everything they need to acquaint themselves (better) with their children's online world. They can then use that information to start a constructive dialog with their child.

“A Dutch app, developed by lawyer and privacy specialist Marjolein van Tilburg, that is not only educational but also really cool. We are happy to offer this app to help our youngest customers and their parents use their cell phones knowledgeably and mindfully”, says KPN's Marieke Snoep. The app was created with the help of experts and scientists and has been extensively tested by parents and children. The ChatLicense team consists of several founders who possess all the relevant knowledge and expertise.

KPN Kids SIM together with ChatLicense
Starting next month, KPN will make ChatLicense available to cell phone customers who activate KPN Kids SIM in their contract. KPN Kids SIM is specifically designed for children who are about to start using their own cell phone for the first time. The child receives a SIM card for 1 GB of Internet and unlimited calls/texts. Activation of upgrade packages (such as more Internet capacity) and extra options (such as Spotify) is blocked. Furthermore, KPN Kids SIM cannot be used to call 0900 service numbers. As the child's parent, you can track his or her usage at any time in MijnKPN.

“Day after day, we go all out to connect our mobile customers to the best network and to give them the best service. We are proud that we have been able to hold on to our leading position this year,” said Robin Clements, EVP Consumer Market at KPN. “We work hard every day to keep improving the Internet, not only through our networks, but also through the services we provide.”

You can find the full results of the Tweakers Awards here. 

Smart products – especially smart thermostats and smart lights – are gaining popularity and their use is on the rise, according to surveys on smart home products recently conducted by KPN. These devices are connected to each other and the Internet via WiFi or Bluetooth, which makes them extremely convenient. But that’s also where things can easily go wrong. Despite increasing familiarity with these products, knowledge of how to establish a proper and secure connection to existing equipment in the home is often lacking.

The right choice
“Smart devices are designed to give us convenience,” says Gijs Isbouts, director Innovation Consumermarket at KPN. “However, they can also give us a headache when we have problems getting them to work. Even beforehand, when choosing the right product to work seamlessly with your router and network. And that’s where we will be helping customers.”

Strict selection
KPN’s new smart home store offers online doorbells, garden lights, vacuum cleaners, alarm systems, thermostats... “Smart products that are also safe,” Gijs adds. Unfortunately, despite government campaigns there are also insecure smart devices on the Dutch market that carry a high risk of being hacked by cybercriminals and leaking personal data. “We make a strict selection of products that comply with all safety regulations – our customers can rely on that.”

Smart and sustainable
Smart devices also help customers understand and reduce their energy consumption by configuring smart routines that prevent lights from being left on unnecessarily or that turn down the heating. And to help KPN customers lower their energy consumption, the smart home store also has a selection of solar panels that can be placed on the balcony or on the roof of your caravan.

Partnership with tink
To provide customers with the best service and advice, KPN works together with leading smart home expert tink, which has extensive experience in offering smart home products. A selection of products was made for KPN that meet strict stability and security requirements. The platform also assists KPN customers with any questions they may have about their product and its installation. Lukas Zyla, CFO tink: “Real Smart Home use cases make our lives more secure, convenient, comfortable and more climate friendly. To achieve this, tink and KPN are pooling their expertise in smart home and telecommunication."

Find out more at KPN.com/smarthome

Whether you want to check out the latest smartphone model, have a question about your subscription or need advice on home offices in the cloud – in the virtual store you get a real shopping experience online, unlike in the existing webshop. “While our app and webshop are focused mainly on direct transactions, in the virtual store it’s also very much about the experience,” explains Martin Boers, Vice President of Retail at KPN. KPN’s virtual store is in line with our digital-first approach, where experience plays an increasingly significant role. “The aim of this concept is to discover how the latest technologies – like Virtual and Augmented Reality – can best be applied in our contact with customers and what impact they have on customer experience.”

With the opening of the virtual store, customers can enjoy the familiar shopping experience in a digital way. We will continue to configure and optimize the store based on customer feedback. “By taking on board customer feedback, KPN will be able to continuously improve and provide innovative solutions that take the digital experience to the next level.”

Striking resemblance
The virtual store is pretty much identical to the existing stores and the recently opened experience stores in Eindhoven and Amsterdam. “This creates a sense of recognition for customers and, conversely, the virtual store provides opportunities to introduce a new shopping experience that can later be replicated in the physical stores. This blurs the boundaries between the physical and digital worlds,” says Boers.

Doors always open
Unlike physical stores, the KPN virtual store has no closing hours. In other words, the store is open 24/7 for new and existing customers. “And where the doors of the physical stores are closed in winter to save energy, the doors of the virtual store are always wide open.”

Curious? Go to https://www.kpn.com/virtuelewinkel or visit the virtual store at virtuelewinkel.kpn.com

KPN Board of Management members Marieke Snoep and Chantal Vergouw, equipped with VR glasses, were the first to visit the virtual store under the watchful eyes of Martin Boers (Retail).

Simyo was named the best mobile provider for the first time 10 years ago, in 2013. In the latest comparison, it came out as best on test for the 30th time, with a score of 8.4. This time, it shared joint first place with Ben. The panel gave Simyo an exceptionally high score for provider appreciation: a 9.9. So, Simyo customers on the panel of the Dutch Consumers’ Association are clearly very happy. The panel also scored the brand an 8.7 for the quality of its mobile calls, an 8.1 for the quality of its mobile internet and an 8.0 for the quality of its customer service.

Customers also scored Simyo highly for its internet connection. The fewest disruptions are reported for Simyo too. Just 8% of Simyo customers experience a mobile internet disruption sometimes, in comparison with an average of 12% of panel members that experience disruptions like this with other providers.

Bart van den Berg, Director of Simyo: “Since Simyo was launched back in 2005, our main aim has been to make sure our customers are happy. We want to offer them the best quality for a competitive price. We know how important this is. It’s great to see our customers showing their appreciation of all our efforts for the 30th time. It gives us the energy to carry on and it’s what makes our work so rewarding as well.”

About Simyo
Simyo is a 100% online telecom provider and subsidiary of KPN. It has become widely known for its service and flexibility and offers prepaid, SIM only and regular subscriptions. The panel of the Dutch Consumers’ Association has voted Simyo the best mobile provider 30 times now. And in 2016, Simyo became the first telecom provider ever to win the award for Most Customer-Friendly Company in the Netherlands. MarketResponse (formerly SAMR) voted Simyo the Most Customer-Friendly Telecom Company in the Netherlands in 2016, 2017, 2019, 2020, and 2022. Simyo has also been the best prepaid provider in the Netherlands for 10 years in a row according to surveys by independent comparison site prepaidsimkaart.net. It really is proving that the best quality does not have to be expensive. Simyo customers can get an amazing contract without having to break the bank. Why pay more than you need to? Simyo.

“Now that hybrid working has become commonplace and employees want to be able to work whenever and wherever they like on devices they have brought with them, we are taking the next step with Censornet’s security solution”, says Boris van Beek, SME director at KPN. “These days, applications and data are stored in many different places, such as data centers and the cloud. With Censornet, entrepreneurs are able to work securely in various cloud or multi-cloud environments.”

“In partnership with KPN we are offering SMEs a security solution that has been simplified and integrated and we protect KPN’s customers from the ever-increasing number of cyber threats,” says Charles Milton, VP Alliances, Censornet. “Entrepreneurs are protected, regardless of where they are working and on what device. The biggest security risk is and always will be humans, so Censornet has coupled a security awareness training course to its platform. This ensures that a cybersecure culture is embedded in the organization. We look forward to a long and fruitful relationship with KPN.”

“We regard security a priority for our customers,” Van Beek adds. “By adding Censornet to KPN EEN MKB, we can offer entrepreneurs a modern, digital workstation that is always secure and that contributes to better business operations, even when employees are working away from the office”.

Entrepreneurs were already able to ensure a secure workstation via KPN. With the Extra Veilig Internet, for example, which protects entrepreneurs on the KPN network against unsafe websites that contain viruses, malware and ransomware. And also with Acronis Cyber Protect, a comprehensive back-up and online security that offers a positive solution if a hard disk crashes or a computer is stolen.

Censornet
KPN and Censornet, the British market leader in the domain of integrated cloud security, are working in partnership to give KPN’s SME customers the best possible protection against cyberthreats. In February 2022, KPN Ventures invested in Censornet to help the promising young company to grow more rapidly.

KPN is going to offer the Censornet technology via Business Partners. The Censornet technology has been integrated seamlessly into the KPN partner network so that customers can purchase it easily and then use it plug-and-play.

The consortium of DELTA Fiber, VodafoneZiggo, KPN, and T-Mobile Nederland, which wants to exploit Eredivisie television rights in partnership with the clubs, is to present a tighter proposal to put an end to all the confusion that has arisen in recent days. The eighteen Eredivisie clubs will be guaranteed at least €180 million (net) per year for the rights to live Eredivisie matches. This was confirmed today in a letter to the ECV and the clubs. 

The consortium recently announced that it had submitted a proposal to the ECV and the clubs seeking to exploit the rights in a new way that would free up more money for the clubs. Projections of total net revenues for the clubs amount to more than €200 million. In recent days, discussions with several clubs revealed that there was still some confusion and ambiguity about the guaranteed amount that would be paid to the clubs each year. The consortium has now clarified in a letter that a guaranteed net amount of €180 million will flow to the clubs every year.

In the current system, TV providers pay roughly the same amount for the distribution rights, but they pay it to the current rights operator. The consortium’s proposal eliminates this intermediary, freeing up more money to go directly to the clubs.

Joint venture
A joint venture will be established in collaboration with the clubs to exploit the rights. Seventy percent of all other revenues of the joint venture, such as rights for highlights (currently €30 million per year), international broadcasts, sponsorship, and broadcasts for public viewing, for example in pubs, will go to the clubs after deduction of production costs. In total, more than €200 million will flow to the clubs – more if revenues continue to grow in the coming years, which realistic market forecasts suggest will be the case.

In addition, the clubs will have greater freedom to exploit their own image rights, including through their own online channels, which will allow them to generate additional revenue and strengthen their relationship with their fans.

No commitments
On Monday, May 8, a meeting will be held between the clubs and ECV to vote on whether to continue the relationship with the current operator. In the letter, the consortium asks the clubs not to commit to anything at this stage. The consortium also requests the opportunity to meet with the ECV and the clubs to further discuss and refine the proposal. “We expect this proposal to be presented on May 8 as a better alternative for the Eredivisie, where the profits are transparent and flow back to the clubs. Because that’s where the money belongs. After all, it’s about your rights!” reads the final paragraph of the letter to the Eredivisie clubs and the ECV.

The television rights are currently operated by Eredivisie CV and a foreign party. A detailed and substantive proposal is now on the table to bring full utilization of those rights back to the Netherlands. Taken together, the Dutch TV providers have the reach to bring Eredivisie football to every Dutch household. This proposal will ensure that professional Dutch football continues to be accessible to everyone, as well as create a win-win situation for football fans, clubs, and Dutch TV providers.

The proposal was submitted to the ECV Executive Board today for consideration in the coming period, in consultation with the 18 Eredivisie clubs. A key aspect of the proposal is that the TV providers will not demand exclusivity. Further details and amounts will not be disclosed. The telecom parties are acting in accordance with applicable competition rules. The ACM was notified of the initiative at an early stage and will be involved as and when appropriate. 

“Since the pandemic, we’ve been taking our recreation more frequently in our own country, with all the conveniences of home, and that includes television. Even in areas where internet is not a given, Digitenne is still the solution”, says Gijs Isbouts from Digitenne. “On your boat, in your bedroom or at your favorite campsite, the only thing you need is a TV and a plug.”

Digitenne is quick and easy to connect. It can be done by using the supplied tuner or by using a plug-in card (CI+ 2.0 module), because most current TVs offer this functionality. This makes it possible to watch the 30 most popular TV channels in the Netherlands almost anywhere in the Netherlands.

ESPN in the basic package
From 1 January 2023, KPN has added the ESPN 1 channel to the list of channels in the basic package. As a result, ESPN is now available to all Digitenne viewers for free. With ESPN 1, we now offer more sport as standard, and you won’t miss any of the climax to the Dutch premier league (Eredivisie) in the coming period. What’s more, true sports fans can add ESPN 2 and 3 as an extra channel package.

Improved coverage
Digitenne makes it possible to watch television in places where you don’t have access to internet or cable. Because the signal is distributed in the ether and we often take recreation in rural areas, KPN is continuing to improve the Digitenne network. For example, last month, KPN optimized Digitenne coverage in the Tjerkgaast region of southwest Friesland by installing an extra support transmitter. This means a greatly improved Digitenne signal for TV viewers and radio listeners in this region.

In the coming months, KPN will further expand the network so that the signal is also further optimized in other (recreational) areas, including Zoutelande. This is just one way we continue to invest in the best network in the Netherlands.

Combine KPN TV and Digitenne
Customers who already have KPN television at home can easily extend their subscription to include Digitenne for only 5 euros extra a month. They can order the tuner or plug-in card (incl. antenna) using the MijnKPN app. Digitenne is also available separately for 18 euros a month. Find out more at kpn.com/digitenne

Visitors took part in the Security VR Experience, where they were able to see whether their company or personal data is safe from malicious actors through Virtual Reality tasks. Once again, this demonstrated that robust cybersecurity protection is vital for entrepreneurs as well as consumers. An AI artist was on hand to design the ideal background for entrepreneurs’ online digital meetings. Gamers were not forgotten either. In the KPN E-Sports Gaming Truck, they could play premier league soccer against high-profile PSV Eredivisie players Ali Riza Aygun and Dennis Verhoeven.

Workshops and inspiration sessions
With KPN’s brand-new retail formula, the store in Eindhoven has undergone a metamorphosis. There is now much more space in the store to see and experience products and services. KPN will organize workshops and inspiration sessions for entrepreneurs about security, smart collaboration, the modern digital workspace, increasing your online findability, and much more. Entrepreneurs will be able to find everything in the field of telecoms and IT for their business and seek assistance for more complex issues such as security and workplace needs. Consumers will be able to experience the latest gadgets in gaming and entertainment.

In developing the new retail formula, KPN drew on the latest insights into how people like to shop physically combined with online experiences. While 94% of buyers start their search online, when they are ready to purchase their phone they prefer to get personal advice on and actually see and feel the products. With this formula, KPN is taking the next step in integrating online and physical shopping. It's all about experience – whether customers start their “journey” online or in-store, they all get a unique experience.

KPN will demonstrate this new service to the public at Amsterdam Drone Week (ADW). The global ecosystem will convene for several days at this event to observe, hear about and discuss the future of unmanned aviation and the opportunities for commercial application. Jacob Groote, responsible for innovation and partnerships at KPN: “Drone Connect will allow us to take commercial drone applications in the Netherlands one step further so that, in due course, we can fly from A to B safely and in a controlled manner. It features a total package of connectivity and network priority so that control and real-time data exchange of camera images, positioning and ground and aerial risk insight, for example, are guaranteed. We also offer a route planner for the safest and most efficient escape route with the best mobile coverage.”

Extraordinarily reliable
Besides connectivity for control, data exchange and positioning, Drone Connect gives users additional assurances that the flight can be completed safely and efficiently. Thanks to 5G technology, KPN can ensure that priority is given to mobile connectivity of the drone, even if the network gets busier. This offers a solution for drone application in critical processes or for use by emergency services during emergencies, for example.

Route planner
KPN has also developed a route planner for drones. Because drones will be flying at altitude, it is important to know what the coverage is like in the air. The route planner provides information about the quality of the network coverage on the expected flight path. It allows the flight to be prepared and adapted in line with the need for connectivity. This is extremely important, as a drone must remain controllable at all times, especially when the drone is piloted out of line of sight, which is also known as “BVLOS” (beyond visual line of sight).

Drone applications
Drones will likely play an important societal role in the future. Examples include the use of fewer pesticides in potato cultivation, package delivery to ships, urgent transport of blood, medicine and other medical supplies or as an extra pair of eyes to detect drowning persons at sea. LVNL (Dutch Air Traffic Control), ANWB, and KPN have recently joined forces to work towards this common goal – to enable drones and manned aircraft to fly safely through the skies. The “Drone Connect” service will also be used for this purpose. 

Despite the sharp increase in the number of drones and unmanned aerial vehicles, there is still no regulation and control of the airspace for this. Legislative and regulatory steps crucial to enabling commercial drones are therefore also underway. This topic is high on the agenda at Amsterdam Drone Week.

New and bigger offering
It was already well-known that you don’t have to pay a premium to enjoy quality with Simyo. To coincide with the launch of the Why do it expensive? campaign, Simyo has reduced the prices of its internet bundles and expanded its offering. “More and more Simyo customers are opting for an internet bundle and know exactly what they need. By expanding our offering, savvy Simyo customers can pay for what they actually want to use and don’t have to spend extra money on bigger bundles they don’t need,” says Van den Berg.

“Day after day, we go all out to connect our mobile customers to the best network and to give them the best service. This award is tremendous recognition of our hard work and an incentive to retain this position,” says Hugo Nordkamp, Manager Products Mobile at KPN. “Internet, that’s where we want to excel. I’m glad we are getting recognition for it, through the independent test by the Consumers Association and with an audience award such as this Tweakers Award. First Class, just like our internet,” adds Stijn Rohof, manager Residential at KPN.

You can find the full results of the Tweakers Awards here.

“After the announcement of the collaboration, we saw that customers could hardly wait to watch HBO Max” says Robin Clements, KPN’s EVP Marketing and Products. “We now want to reward that patience, which is why we’re giving customers a gift of three months of HBO Max. Now that the days are getting shorter, we can enjoy the best entertainment for longer.”

HBO Max offers Dutch viewers the best entertainment for the whole family. Featuring iconic content from Warner Bros. Such as The Batman, Fantastic Beasts: The Secrets of Dumbledore and Dune, HBO series including Succession and Euphoria, Max Originals such as The Staircase, Hacks and The Flight Attendant, and Kids content such as Teen Titans Go! and Looney Tunes-cartoons. And HBO’s favorite original series, House of the Dragon, set 200 years before the events of Game of Thrones.

HBO Max Standard
From this month, KPN customers can add an HBO Max Standard subscription to their internet, TV or Mobile subscription. This allows them to stream on three devices simultaneously, create five personal profiles, and download up to 30 films or series. The subscription costs €7.99 per month. When a customer combines KPN Internet, Mobile and HBO Max, they also get a 5 euro monthly Entertainment discount.

HBO Max can be easily added to a KPN Internet, TV, or Mobile subscription online, via customer service, in-store or simply via the MijnKPN app. The HBO Max gift can be activated in the app and online until 17 November.

Entertainment at KPN
“With the addition of HBO Max to our offer, you are assured of the best entertainment at KPN”, adds Clements. “Moreover, this makes it even more enjoyable for customers to combine their entertainment in an affordable manner.” There are also alternatives to the three-month HBO Max gift or customers can choose to activate the Recording Package for free for three months. The full offer can be seen in the MijnKPN app.

HBO Max offers Dutch viewers the best entertainment for the whole family. It features iconic content from Warner Bros. such as The Batman, Fantastic Beasts: The Secrets of Dumbledore and Dune, HBO series including Succession and Euphoria, Max Originals such as The Staircase, Hacks and The Flight Attendant, and there’s kids titles like Teen Titans Go! and Looney Tunes Cartoons. Plus, the highly anticipated HBO original drama, House of the Dragon launches soon, set 200 years before the events of Game of Thrones.

Guillaume Coffin, Head of Affiliates and Advertising, France, Benelux, Africa, MENAT, Israel and GM Turkey at Warner Bros. Discovery, said: “HBO Max stands for quality entertainment as the home to some of the best TV and films. By collaborating with KPN, we are making our titles even easier for fans to stream in the Netherlands. We look forward to HBO Max going live with KPN in September.”

Jochem de Jong, VP Partnerships, TV and Entertainment at KPN: “Just as many KPN customers are looking forward to the release of House of the Dragon, we couldn't wait to add HBO Max to our entertainment offer. In addition to Disney+, Viaplay, Netflix, HBO Max could not be missed. Thanks to the collaboration with HBO Max, KPN customers are assured of the best entertainment. Moreover, this makes it even more fun for customers to combine their entertainment offer in an affordable way. We will celebrate the introduction of HBO Max together with our customers.”

KPN customers can easily add HBO Max to their KPN Internet, TV or Mobile subscription online, via customer service, in stores or simply via the MijnKPN app. See more information about the collaboration at kpn.com/hbomax

For this scheme, KPN is working with Recommerce to ensure that the device you hand in is either given a second life, or is sustainably recycled. Recommerce focuses entirely on the reconditioning and recycling of mobile phones and other equipment that are handed in, and which deserve a second life. Customers can hand in their old devices via www.kpn.com/telefooninruilen. Here they will be offered a valuation and all the steps required to complete the transaction can be followed.

KPN, recognized as the most sustainable telecom brand, has launched this campaign to encourage customers to give their used phones a sustainable future. The telecom provider has set itself the goal of becoming almost entirely circular by 2025. To this end, KPN was the first Dutch provider to introduce the ecosim made from used fridges, and changed the color of the recognized SuperWifi charging points because they are made of recycled plastic. The KPN tv receivers are also recognized as being more energy efficient than the receivers of other suppliers.