Today, KPN has announced the first quarter results 2026.

Joost Farwerck, CEO, on the results:

“We started the year with positive commercial momentum across the group and continued to execute our Connect, Activate & Grow strategy. Group service revenues grew further, supported by Consumer, SME and Wholesale. Consumer trends were positive, with a healthy inflow of new broadband and postpaid customers, reflecting our emphasis on loyalty, base management and secure propositions. In Business, SME performance remained strong, while overall growth moderated as anticipated due to a decline in low-margin Tailored Solutions revenues. Wholesale continued to grow, mainly driven by international sponsored roaming.

Adjusted EBITDA AL increased in the first quarter, supported by revenue growth and savings from our cost-efficiency initiatives. As anticipated, our Free Cash Flow was impacted by the timing of interest payments and working capital movements.

Our continued investments in network quality and digital capabilities are paying off. We continue to lead the Dutch fiber market, and for the fifth consecutive year, the global benchmark organization Umlaut has recognized KPN as the best mobile network in the Netherlands, and again also with the highest score in the world. NPS scores for both our Consumer and Business segments developed favorably in the first quarter. In addition, KPN was named the most sustainable telecom brand in the Sustainable Brand Index for the seventh year in a row. All in all, these evaluations reflect the dedication of Team KPN and our sustained focus on quality and durability, which are driving improvements in customer experience and satisfaction.

Data and operational sovereignty is an increasingly important topic for our customers, and we are well positioned to support them in this area. To this end, KPN was one of the co-signees of the Manifest to support sovereign cloud developments in the Netherlands, laying the foundation for future initiatives in this field.

Overall, we remain on track with the execution of our Connect, Activate & Grow strategy. While the geopolitical backdrop remains volatile KPN’s financial results have proven to be resilient. We therefore reiterate our full-year 2026 outlook and mid-term ambitions.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the fourth quarter and year results 2025.

Joost Farwerck, CEO, on the results:

“We delivered on our full-year 2025 outlook and are on track to deliver on our mid-term strategic and financial ambitions. Throughout the year, we consistently grew Group service revenues across all segments. In Consumer, we sustained healthy commercial momentum, particularly in broadband, thanks to our focus on loyalty and base management and reinforced our market leadership in both fixed and mobile. Our Business segment delivered another year of growth, outperforming the broader market, while Wholesale continued to grow, mainly driven by international sponsored roaming.

We delivered adjusted EBITDA AL and Free Cash Flow above our upgraded guidance, primarily supported by continued service revenue growth, strict cost discipline, and operational efficiencies. Our transformation programs across all layers are making KPN more agile and efficient.

Together with Glaspoort, we expanded our fiber footprint to nearly six million Dutch households, with an increasing emphasis on connecting and activating homes, reinforcing our position as the Netherlands’ leading fiber provider. We also strengthened our mobile infrastructure through the launch of our tower company, Althio. “Security First” is our motto, and through continuous investments in cybersecurity we further enhance the resilience of our network. We also actively promote simple and effective security solutions for consumers, businesses, and public institutions.

We advanced our sustainability agenda by increasing green energy sourcing and reducing emissions across our operations. These efforts earned us recognition as a Low-Carbon Leader from Sustainalytics, and secured, once again, a place on CDP’s A-list. Our #BetterInternet mission remains central to our purpose: fostering a safer, more social, and greener future for everyone in the Netherlands. We also agreed on a new collective labor agreement for the next 18 months, which contains several valuable employee benefits, and I am happy to see employee engagement remains strong. I want to thank “Team KPN” for their dedication and resilience throughout 2025. Together, we are building a stronger, greener, and more connected future for the Netherlands, and I look forward to making 2026 another great year.

At our Strategy Update in November 2025, we reaffirmed our mid-term 3-3-7 financial ambitions. We aim to sustain healthy service revenue growth in the coming years, supported by our leading positions in Consumer and Business Markets and continued growth in Wholesale. At the same time, we are accelerating our transformation to deliver approximately € 100 million in net indirect Opex savings annually by 2030. By reducing Capex below € 1bn in 2027, we will drive strong cash generation and attractive shareholder returns. We remain committed to returning all Free Cash Flow to our shareholders through a combination of growing dividends and share buybacks. We target 10% dividend per share growth in 2026 and around 25% growth in 2027 compared to 2026, alongside a € 250 million share buyback program in 2026.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

The Connect, Activate & Grow strategy, launched two years ago, is now at its halfway point. That’s why the telecom company today provided an update on the progress of its key objectives and ambitions for the coming years.

KPN raises fiber ambition and focuses on household connections

KPN is a leader in fiber rollout and already provides nearly 70 percent of Dutch households with a connection. Together with other providers, more than 90 percent of the Netherlands has fiber access. KPN is increasing its target from 80 percent (end of 2026) to 85 percent coverage in the Netherlands and extending the timeline to 2030. For remaining areas, KPN offers high-quality alternatives, supported by 5G applications.

The focus is shifting to actually connecting and activating customers to meet strong demand. Under the motto “Fewer orange sprouts, more green households,” KPN will install fiber connections in meter cupboards over the coming years, enabling more customers to use fiber internet. This network is not only faster and more stable but also more sustainable than the current copper network.

Investing in cybersecurity and digital resilience

Cybersecurity remains a top priority for KPN. CEO Joost Farwerck, also a member of the Cyber Security Council, emphasizes the importance of collaboration between government, industry, and knowledge institutions to keep the digital infrastructure secure and resilient.

KPN is investing hundreds of millions in network resilience and service reliability. This includes infrastructure redundancy, ethical hacking, specialized training, and regular updates to security policies.

To further strengthen the Netherlands’ digital resilience, KPN is working closely with partners and the government to build a sovereign cloud. In cooperation with its high-tech subsidiary NL-ix, KPN is launching innovative services for large companies and organizations. These services enable full control over data, infrastructure, and digital processes, including cloud solutions and applications. With DDoS Protection, attacks are detected and stopped in real time, ensuring mission-critical organizations in the Netherlands are better protected against online threats.

These joint efforts align with KPN’s broader strategy to make cybersecurity more accessible for everyone. Existing and new consumer customers will therefore receive KPN SuperVeilig by default—a combination of a malware filter and antivirus software that enhances online security. Early next year, customers will be able to view their personal security status in a dedicated security center within the MijnKPN app.

Entrepreneurs can also activate an additional security layer free of charge with their fixed services via the KPN network to better protect their business. KPN Extra Veilig Internet is a security service that protects all devices on the KPN network against cyberattacks such as viruses, ransomware, and malware. The service operates through a DNS and web filter that automatically blocks unsafe websites.

Digitalization as a driver of growth and sustainability

The Dutch digital infrastructure—fiber and mobile—is among the best in the world. With growing data traffic, driven by rapid AI adoption and the arrival of quantum technology, demand for fast, stable, and secure connections continues to rise. KPN is responding with ongoing investments in fiber, 5G, and IoT. AI and data applications also play a key role in modernizing services and operations.

#BetterInternet

Through its #BetterInternet mission, KPN continues to promote a safer, more social, and greener internet. Energy consumption has halved over the past ten years, while data traffic has increased 28-fold. Since 2011, KPN’s network has run entirely on green electricity. From 2027, around 60 percent of this electricity will come from sustainable, CO₂-free sources. By 2030, KPN’s vehicle fleet will be fully electric, and employees are encouraged to cycle to work with a reimbursement of €0.40 per kilometer.

Goals and financial insights

During the Strategy Update, KPN presented the progress of its Connect, Activate & Grow strategy and outlined actions and priorities for the coming years. All financial details and further explanations are available.

Today, KPN has announced the third quarter results 2025.

Joost Farwerck, CEO, on the results:

“In the third quarter, Group service revenues continued to grow, with all segments contributing. In Consumer, we maintained solid momentum with a steady inflow of new broadband and postpaid customers, reflecting our ongoing focus on loyalty and base management. As anticipated, Business service revenue growth moderated during the quarter despite solid base growth, primarily due to contract changes in Tailored Solutions. Our Wholesale service revenues continued to grow, mainly driven by growth in our international sponsored roaming business. Through the ongoing strong commitment of Team KPN, we witnessed improved customer satisfaction levels in both Consumer and Business. As guided, in the third quarter our adjusted EBITDA AL was driven by service revenue growth, an IPR benefit and the contribution of Althio, partly offset by the discontinuation of holiday provision recording. As anticipated, our Free Cash Flow rebounded in the third quarter, mainly driven by improved working capital. 

We lead the Dutch fiber market. Together with our Joint Venture Glaspoort, we are making steady progress in connecting homes and activating new fiber lines. Our commitment to providing secure and reliable connectivity for the Dutch society was once again demonstrated by our role in connecting and securing SAIL Amsterdam. Using KPN’s data services hub and technology as a platform, we enabled public and private partners to collaborate seamlessly, sharing live data securely, enabling a secure experience for 2.5 million visitors. 

We remain fully committed to our mission for a #BetterInternet, to foster a safer, more social and greener future for everyone in the Netherlands. In this respect, we launched a nation-wide campaign highlighting the impact of online exclusion, aiming to raise awareness among youngsters, parents, teachers and bystanders and their respective responsibilities. We believe the internet should be a place that connects and empowers people, not one that fosters exclusion or division. 

We are on track with the execution of our Connect, Activate & Grow strategy and remain confident in delivering on our full-year 2025 outlook and mid-term ambition. I look forward to giving you a more detailed update at our strategy update on November 5th.”

Documents

Please find the press release and all other documents regarding the results here: ir.kpn.com.

Today, KPN has announced the second quarter results 2025.

Joost Farwerck, CEO, on the results:

“We launched our Connect, Activate, and Grow strategy in November 2023 and are now almost halfway through the execution of this ambitious four-year plan, with significant progress achieved. 

During the second quarter, Group service revenues continued to grow, driven by all segments. In Consumer, we saw a healthy inflow of new postpaid and broadband customers, driven by both commercial momentum and continued focus on loyalty and base management. Our Business and Wholesale segments continued to perform strongly, contributing to the overall revenue growth. This, coupled with our disciplined cost management, led to strong adjusted EBITDA AL growth. Alongside our solid operational performance, our adjusted EBITDA also benefitted from a favorable settlement in June, related to intellectual property rights (IPR). As anticipated, our Free Cash Flow in the first half of the year was impacted by working capital phasing, and higher tax and interest payments, but will rebound in the second half of the year. 

We continue to lead the Dutch fiber market. Together with our Joint Venture Glaspoort, we now cover two-thirds of the Netherlands and are making steady advancements in connecting homes and activating new fiber lines. Delivering secure and reliable connectivity is at the core of our strategy, and our ongoing efforts significantly contribute to the resilience of the Netherlands. 

Employee engagement remains high, with employees recognizing KPN as a modern and inclusive workplace. Thanks to the strong contribution and daily commitment of team KPN, we continue to connect everyone to a safer, more social, and greener future. This dedication supports our #BetterInternet mission and sustainability agenda, reflected in our continued top-tier ESG ratings. We were once again recognized with the platinum EcoVadis medal, MSCI AAA status, and a position on the CDP’s A-list. 

In addition to the June IPR settlement, we resolved another IPR case early July. With these IPR benefits and our solid business and financial progress to date, we are raising our full-year 2025 guidance for adjusted EBITDA AL and Free Cash Flow. We remain on track to achieve our mid-term ambitions, including cumulative shareholder distributions. In this respect, the €250 million share buyback for 2025 is nearing completion. Finally, as we are approaching the midpoint of our strategic period, we look forward to providing you with a strategy update on 5 November.” 
 

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the first quarter results 2025.

Joost Farwerck, CEO, on the results:

"We delivered solid results in the first quarter, and we are well on track with the execution of our strategy. During the quarter, our Consumer service revenues continued to grow, both in the Fixed and Mobile domains. Business service revenues came in strong once again, driven by SME and Tailored Solutions. Adjusted for Youfone, our Wholesale service revenues further improved, mainly driven by the ongoing growth of our international sponsored roaming business.

Driven by these healthy revenue growth developments, we delivered attractive growth in adjusted EBITDA AL. As anticipated, our first quarter Free Cash Flow was impacted by higher tax and interest payments, alongside the phasing of working capital.

The economic and geopolitical environment in which we operate is increasingly volatile and uncertain, however we are confident that the direct impact from US and reciprocal trade tariffs on our operational KPIs and financial results is limited. We keep a close watch on the impact of global trade and economic developments on the Dutch economy and consider our business resilient and demand for our essential connectivity and communication services is expected to remain robust.

We continue to lead the Dutch fiber market with strong delivery of connected homes and activations of new fiber broadband customers. Together with our joint-venture Glaspoort we now cover 64% of the Netherlands with a fiber connection. Our investments in our networks continue to pay off, as we have been recognized as the best mobile network in the Netherlands with the highest score ever measured worldwide, by the global benchmark organization Umlaut.

We remain committed to our mission for a #BetterInternet. Securing our data, networks and systems is crucial to keeping personal information confidential and important data accessible. Therefore, we are providing security licenses for free to our retail base and we enable Dutch businesses in becoming digitally resilient in today’s complex world, supporting them in their digital transformation to work more securely and efficiently.

With the closing of the Althio transaction in mid-February, we have raised our full-year 2025 guidance for adjusted EBITDA AL and Free Cash Flow. We are confidently progressing towards our mid-term objectives as outlined during our Capital Markets Day, including cumulative shareholder distributions. As part of this, a € 250 million share buyback for this year commenced in February.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the fourth quarter and year results 2024.

Joost Farwerck, CEO, on the results:

“We delivered on our 2024 outlook and continued to make good progress towards our mid-term strategic and financial ambitions. Throughout the year, we consistently grew our Group service revenues. In Consumer, we saw encouraging developments in our postpaid and broadband base, driven by commercial improvements and increased focus on loyalty and base management. Our Business segment recorded another strong year, with organic growth across the board. Adjusted for Youfone, our Wholesale service revenues returned to growth in the second half of the year, primarily due to the success of Mobile. Our commitment towards customer centricity has been paying off, as illustrated by improved trends in customer satisfaction levels in Consumer during the quarter.

We delivered adjusted EBITDA after leases and Free Cash Flow growth slightly above guidance, supported by sustainable service revenue growth and effective measures to partly offset inflationary pressures, clearly demonstrating the success of our Connect, Activate and Grow strategy.

We continue to lead the Dutch fiber market and together with our joint-venture Glaspoort, we now cover 63% of the Netherlands and we see more and more customers benefiting from this next-generation digital infrastructure. To sustain our network leadership position, we further optimized our roll out process and increased our focus on connecting households and activating customers. This approach is delivering tangible results, with strong delivery of Homes Connected and ongoing new fiber broadband net adds.

We believe that strong personal connections support constructive dialogue. That is why we aim to connect everyone to a sustainable future. We are creating a ‘Better Internet’ – responsible, inclusive and sustainable – for all in the Netherlands. We are advancing on our sustainability agenda, by using more fossil-free fuel vehicles, reducing energy consumption, and focusing on scope 3 emissions reduction. In 2025, we started sourcing solar energy from solar farm Kabeljauwbeek, a partnership with Eneco to further support our green electricity goals. I am happy to see employee engagement remains strong and I would like to thank the “Team KPN” for the great contributions in 2024 and I am looking forward to making 2025 a great year together.

The overall progress made in 2024 demonstrates the successful execution of our strategic plan, paving the way for future growth. We are set to maintain solid service revenue and adjusted EBITDA growth, in line with our mid-term 3-3-7 financial ambitions. Over the next three years, we will invest more than €3 billion in our networks and the digitalization of the Netherlands, while delivering a strong return on capital employed. As from 2027 onwards, we foresee a step-down in our Capex, dropping to below € 1.0bn, resulting in a material inflection in our Free Cash Flow and a CAGR of around 7% over the entire 2024-2027 period. Our focus on creating sustainable value enables us to continue to deliver attractive shareholder returns, with dividend per share growing by 7% and a €250 million share buyback in 2025, projecting a 10% increase in total shareholder distributions.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the third quarter results 2024.

Joost Farwerck, CEO, on the results:

“We continue to execute on our strategy as planned, with healthy financial results in the third quarter. Our Group service revenues showed organic growth across all segments. Consumer service revenues were supported by another quarter of solid base inflow in mobile, partly driven by the launch of our new Kids and Teens proposition in early September. Our fiber broadband revenues showed continued growth, absorbing the challenging competitive environment and the elevated churn in our copper business. Business service revenues came in strong once again, with all segments contributing. Our Wholesale service revenues have returned to growth when adjusted for Youfone, despite a further decline in the broadband base.

To sustain our network leadership position, we continue to invest in our fiber roll out with increasing focus on connecting households. Together with our joint-venture Glaspoort we now cover 62% of the Netherlands. Customer satisfaction remains a priority for us and while our NPS remains leading, we have witnessed some adverse movements recently, which have our full attention.

We remain committed to our ambitious ESG agenda. During the quarter, the Science Based Targets initiative has validated KPN’s near-term and long-term emission reduction targets to reach net-zero by 2040. With a strong foundation built over the past years, we are ready to update our stakeholders on the execution of our ESG strategy at our upcoming ESG webinar on November 26th.

We are confident to deliver on our full-year 2024 outlook and we remain on track to deliver on our mid-term ambitions as outlined during our Capital Markets Day last November.”

Documents

Please find the press release and all other documents regarding the results here: ir.kpn.com.

Today, KPN has announced the second quarter results 2024.

Joost Farwerck, CEO, on the results:

“We continue to make good progress in the execution of our ‘Connect, Activate & Grow’ strategy. We are on track with our fiber roll out with strong delivery on homes connected. We announced a strategic partnership with ABP to jointly create a leading Tower Company in the Netherlands. This, combined with the newly acquired 3.5GHz spectrum marks an important next step in our strategy and demonstrates our intent to continue to operate the best digital infrastructure in the Netherlands. The quality of our service is reflected in our leading customer satisfaction levels in both Consumer and Business.
 
On 4 April, the acquisition of Youfone was completed, and from that date, Youfone’s financials and operational metrics are included in our financial statements. In the second quarter, our Consumer service revenues continued to grow, supported by another quarter of solid base inflow in mobile and ongoing fiber broadband service revenue growth. The overall broadband market remains challenging though with increased churn in our copper business. Business service revenues showed continued growth, with SME making a strong contribution once again. Within B2B, achieving sustainable inflection in our LCE business remains a priority. As expected, Wholesale declined due to Youfone, a decrease in low-margin interconnect revenues and increased competition in the wider broadband market, but with the current level of fiber roll out and our attractive portfolio, we are confident that performance in Wholesale will improve. 

Employee engagement remains strong, and I thank my colleagues for going all out every day to connect everyone to a sustainable future. We continue to make significant steps on our sustainability agenda. Supporting this, we signed an agreement with Eneco for the purchase of solar energy from the beginning of 2025 and we issued again a Green Hybrid Bond to finance projects that support KPN’s ambitious sustainability targets. Furthermore, we were once again awarded a Platinum medal by EcoVadis as a recognition of our Corporate Social Responsibility Rating. 

We are confident to deliver on our full-year 2024 outlook and we remain on track to deliver on our mid-term ambitions as outlined during our Capital Markets Day, including shareholder distributions. The first step, a € 200 million share buyback for this year has been completed.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the first quarter results 2024.

Joost Farwerck, CEO, on the results:

“During the first quarter of our Connect, Activate & Grow strategy, we continued to deliver positive results. Group service revenues are growing sustainably, with all segments contributing. Consumer service revenues continued to improve, supported by ongoing fixed and mobile service revenue growth. We saw a healthy customer inflow, both in fixed and mobile, supported by our extensive fiber roll out and by the strong commercial performance of our new speed tiering proposition. Business service revenues continued to grow with SME as the main contributor. As expected, the growth trend in Wholesale levelled off compared to previous quarters, mainly due to a decrease in low-margin interconnect revenues. I appreciate the dedication and perseverance of our people and their commitment to always deliver our customers the best experience, which is illustrated by our leading NPS scores. 

The fiber engine is running at full speed, in line with our ambition to cover ~80% of the Netherlands with fiber by 2026. We further optimized the way we roll out, with strong delivery of homes connected. Our investments in our networks are paying off, as we have been recognized, once again, as the best mobile network in the world by the global benchmark organization Umlaut. 

We remain fully committed to create sustainable long-term value for all our stakeholders. This is clearly reflected in our ambitious ESG agenda, where we focus on creating “A Better Internet”, a safer, more social and greener Internet for everyone in the Netherlands. In this respect, I am pleased that our sustainability achievements and ambitions are recognized and appreciated by Dutch consumers and that KPN has again been chosen by the Sustainable Brand Index as the most sustainable Dutch telecom brand. 

As a result of the Youfone acquisition, we raise our full year 2024 guidance for adjusted EBITDA AL and Free Cash Flow. We remain on track to deliver on our mid-term ambitions as outlined during our Capital Markets Day, including cumulative shareholder distributions.The first step, a 200 million euros share buyback for this year has been nearly completed.” 
 

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the fourth quarter and year results 2023.

Joost Farwerck, CEO, on the results:

“We delivered on our 2023 outlook and ambitions. Group service revenues are growing sustainably, with growth across all segments. Throughout the year, Consumer service revenues continued to improve, driven by ongoing mobile service revenue growth and solid broadband base growth. Business service revenues continued to grow with SME as the main contributor, as well as another year of growth in Wholesale. We delivered EBITDA and Free Cash Flow slightly above, guidance, supported by sustainable service revenue growth and effective measures to partly offset inflationary headwinds. The commitment shown by all colleagues towards customer centricity continues to pay off, as illustrated by NPS improvements in both Consumer and Business.

We remain on track with our fiber roll out and we added a record number of households to our fiber footprint this year. As a result of this, we have seen broadband base growth over 2023 across all segments. The significant investments we make in our networks and services are bearing fruit. We are on track with the decommissioning of our copper network in fiber areas with about 3 million copper lines decommissioned by year end 2023, making super-fast internet via fiber the norm.

Employee engagement remains strong, as our colleagues continue to express their pride to work at KPN. We recently agreed on a new collective labor agreement for the coming two years, which contains several innovative and valuable employee benefit components. We remain fully committed to creating sustainable long-term value for all our stakeholders. This is clearly reflected in our ambitious ESG agenda, where we focus on creating “A Better Internet”, a safer, more social and greener internet for everyone in the Netherlands.

At our Capital Markets Day in November 2023, we announced our Connect, Activate & Grow strategy for the 2024-2027 period. We aim to maintain service revenue growth at a healthy level in the coming years, supported by enhancing our leading positions in Consumer and Business, and continued growth in Wholesale. We will take significant steps to further modernize our operating model, leveraging the power of automation and AI. We expect adjusted EBITDA to accelerate from the current run-rate and grow in line with service revenue growth as per our 3-3-7 financial ambition. We reiterate this guidance for the coming years, on the back of our solid business momentum.

Over the coming four years, we will invest more than €4.5bn in our networks and the digitalization of the Netherlands, whilst delivering a growing return on capital employed. Capex will remain stable until 2026, after which we expect a significant step-down, resulting in a material inflection of our Free Cash Flow. Our focus on creating sustainable value enables us to continue to deliver attractive shareholder returns, and distribute our Free Cash Flow to our shareholders.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the third quarter results 2023.

Joost Farwerck, CEO, on the results:

“We continue to deliver positive results with our current ‘Accelerate to Grow’ strategy with all segments contributing to sustainable service revenue growth. Our focus on customer centricity and commitment to delivering the best connectivity remains part of our DNA, as evidenced by the recent introduction of our 4 Gbps broadband offering. This is reflected in our strong brand positioning and further recognition as the best internet and mobile provider in the Netherlands, this time, by Tweakers. We remain on track with our fiber roll out and make good progress decommissioning the copper network in fiber areas.

In the third quarter, Consumer fixed service revenues inflected and mobile service revenues continued to grow, supported by another quarter of solid base inflow in both broadband and mobile and July’s broadband price increase implementation. Business service revenues have durably and sustainably inflected, with SME making a strong contribution again. In the quarter, Consumer NPS declined mainly due to consumer sentiment around inflation-driven price increases. Within B2B, the LCE turnaround remains a priority and its slight decline in the quarter was mainly due to reduced roaming traffic.

We remain active on our ambitious ESG agenda. During this quarter, KPN achieved Aspirant status on the Social Entrepreneurship Performance Ladder (PSO) certification, recognizing KPN as being a more inclusive employer. Furthermore, we launched our innovative mobility policy, which rewards employees for choosing sustainable commuting.

We are on track to deliver on our full year outlook. The sustainable service revenue growth run rate, continued robust performance and the measures we have put in place have contributed to mitigate the increasing cost levels from wage indexation and higher energy prices.

With a strong foundation built over the past years, we are ready to share an update of our Group strategy for the coming years at our upcoming Capital Markets Day on November 7th.”

Documents

Please find the press release and all other documents regarding the results here: ir.kpn.com.

Today, KPN has announced the second quarter results 2023.

Joost Farwerck, CEO, on the results:

“We continue to make good progress with our Accelerate to Grow strategy. Group service revenues are growing sustainably, with growth across all segments. Our commitment to customers is to deliver the best connectivity. This is also reflected by continued positive and best-in-class customer satisfaction levels in both Consumer and Business. To sustain our network leadership position, we are on-track with our accelerated fiber roll out and continue to decommission our copper network in fiber areas.

During the second quarter, our Business service revenues showed continued growth, with SME making a strong contribution once again. Consumer service revenues inflected to growth, driven by ongoing mobile service revenue growth, and improving trends in fixed. We saw encouraging base developments across the board, driven by commercial improvements and strong execution. Wholesale made a solid contribution, thanks to our open wholesale policy.

In the second quarter, we announced the acquisitions of Primevest and Youfone. While Primevest strengthens our fiber footprint in larger cities, the intended acquisition of Youfone will strengthen our positioning, especially in the mobile no-frills segment.

Employee engagement remains at an elevated level, as our colleagues continue to express their pride to work at KPN. We continue to make progress on our sustainability agenda. Supporting this, we have recently launched initiatives to promote the use of bicycles for our employees. Furthermore, I am pleased to share KPN has been recognized by MCSI, for the third year in a row, with an industry leading ESG rating of AAA.

Despite increasing costs, driven by wage indexation and higher energy prices, the sustainable service revenue growth run-rate, our robust current performance and among others, the measures we have put in place to reduce costs, provide us with confidence to deliver on our full year outlook. As we reach the end of the current strategic period, we look forward to sharing a strategy update at our Capital Markets Day on the 7th of November.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the first quarter results 2023.

Joost Farwerck, CEO, on the results:

“We’ve made good progress with our Accelerate to Grow strategy over the last two years. In the first quarter we continued with the solid execution of our ambitious strategy.

Our Group service revenues continued to grow, mainly supported by the Business segment and Consumer Mobile. Business service revenues grew for the fourth quarter in row. Consumer mobile service revenues continued to grow, partly offsetting the competitive dynamics in fixed, where we observed gradual improvements during the quarter. Thanks to the efforts of all colleagues and our investments in the quality and reliability of our digital services, customer experience and NPS are improving again.

The significant investments we make in our networks and services are paying off. Both our fixed and mobile network were tested best-in-class. Moreover, KPN was also recognized as the best ‘all-in-1 provider’ of the Netherlands, both on fiber (1st place) and copper (2nd place), demonstrating the qualities of our service. Alongside our best-in-class mobile network we are on track with our fiber roll out. Moreover, we recently started to decommission our copper network in fiber areas, making super-fast internet via fiber the norm, resulting in significant quality improvements and spend savings going forward.

I am pleased that our sustainability achievements and ambitions are recognized and appreciated by Dutch consumers and that KPN has again been chosen by the Sustainable Brand Index as the most sustainable Dutch telecom brand.

We also announced the appointments of two new members of the Board of Management. With the intended appointments we ensure that we can continue to successfully execute our ambitious Accelerate to Grow strategy for which we will present the next chapter to the markets later this year, during our next Capital Markets Day.

Finally, despite relatively high wage indexation and rising energy and lease costs affecting our cost levels, the sustainable service revenue growth run-rate and measures we have put in place provide us with confidence in our ability to return to EBITDA growth during the year and therefore confidently reiterate our outlook.” 

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Fiber Forward
The digitalization of our lives is continuing unabated. KPN is responding to this by investing heavily in high-quality, future-proof digital infrastructure with fiber and 5G, providing a first-class internet experience.

The Annual Report shows what fiber means for customers, the Netherlands and KPN. We take a look at the operating challenges, the service offerings, the security aspects, and sustainability. In that respect, fiber is a symbol of KPN’s transformation into a modern company that offers customers the best internet experience.

Sustainable future
KPN’s products and services are energy-efficient and enabled KPN customers to save a considerable amount of energy once again in 2022. KPN’s energy consumption has been completely green for many years and is continuing to fall, while data consumption on the network continues to rise.

Green finance
Last year, KPN launched a Green Finance Framework to finance its sustainability investments, so yet another financial instrument is linked to our climate targets. In the field of circularity we have formulated robust ambitions and have set ourselves the target of reducing emissions across the value chain and achieving net zero by 2040. KPN has raised its target for 2030 by endeavoring to reduce Scope 3 emissions across the value chain by 45% in relation to 2014. KPN intends to adjust the sustainability performance target for its Sustainability Linked Bond, which was issued in 2021, to reflect the revised target for 2030.

At the forefront
KPN has once again been recognized by the Carbon Disclosure Project (CDP) as a global climate leader, one of the companies at the forefront of reducing CO2 emissions and combating climate change. In 2022, KPN signed an agreement with Eneco for the purchase of wind energy starting in 2027. This supports its ambitious sustainability targets and reduces the risk of higher energy costs in the long term. 

Annual General Meeting of Shareholders
On April 12, 2023, KPN will hold its Annual General Meeting of Shareholders, at which the Integrated Annual Report 2022 will be discussed. The agenda, which will be published soon, will include topics such as the appointment of three Supervisory Board members and one reappointment to the Supervisory Board.

KPN's Integrated Annual Report 2022 is available online on Annualreport2022.kpn

Today, KPN has announced the third quarter results 2022.

Joost Farwerck, CEO, on the results:

“In the third quarter, we continued to make progress against our strategic and financial ambitions. We have been able to show Group service revenue growth for the fifth quarter in a row. We see a healthy customer inflow in Consumer and Business, especially in mobile. Business service revenues grew for the second consecutive quarter, with SME again making a strong contribution. Consumer mobile service revenues continued to grow, partly offsetting the competitive dynamics in fixed. The commitment shown by our people towards enhancing customer centricity has been paying off, as illustrated by customer satisfaction improvements in both Business and Consumer.

KPN took the initiative to improve the terms of its wholesale fiber offer, including a cap on the pass through of inflation to wholesale providers. The new offer has been effective since the end of August and is applicable for a period of 8 years. This enables us to roll out fiber at a fast pace and supports our successful open network policy. We keep expanding our fiber footprint and are consistently making fiber accessible to more Dutch households by delivering these connections.

We are fully committed to creating value for all our stakeholders in a sustainable way. I am therefore pleased that we issued a Green Hybrid Bond to finance projects that support KPN’s ambitious sustainability targets. We remain confident of delivering on our recently upgraded full-year 2022 outlook, despite the current economic environment. In light of this, we provided our employees with a one-off payment to support them with the rising cost of living. There remains a degree of uncertainty about the impact and duration of inflation, but we are working hard on mitigating measures to offset these headwinds. Despite the macro backdrop, we aim to deliver growth next year and remain fully committed to our Accelerate to Grow strategy.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

“Even before the new legislation was introduced, KPN was a frontrunner in fast payments for SMEs. I am therefore proud to lead the way in adopting this new 30-day payment term”, says Chris Figee, CFO of KPN. “A strong financial position for SMEs is in all our interests, especially in these uncertain times.”

In 2016, KPN decided to start paying larger SME suppliers faster, to strengthen the financial position of SMEs. Now, KPN is adopting a shorter payment period for all SME suppliers.

Since 1 July 2022, the statutory period for payment to SMEs has been halved to 30 days for large companies. This only applies to new supplier contracts and the renewal of existing contracts. Ongoing contracts do not have to be adjusted until 1 July 2023 at the latest. KPN has decided to convert these contracts to 30 days as well, when the new law is introduced.

KPN committed back in 2016 to paying SME suppliers with an annual purchase volume of less than € 50,000 within 30 days. The telecom company was one of the first large businesses to join Betaalme.nu, an initiative from the Dutch business community, supported by the Ministry of Economic Affairs. As the network of the Netherlands, KPN is closely linked to many Dutch SMEs, which form the foundation of the Dutch economy.

Today, KPN has announced the second quarter results 2022.

Joost Farwerck, CEO, on the results:

“We launched our Accelerate to grow strategy in November 2020 and are now halfway through the execution of our ambitious three year plan. This compelling strategy is centered around three clear pillars; to leverage and expand our superior networks, grow and strengthen our customer footprint and simplify and streamline our operating model. Over the last year and a half, we have delivered significant progress on all three. 

During the quarter, Group service revenues continued to grow supported by solid mass-market service revenue growth and inflection of our B2B service revenues. Our mobile network has received the Ookla award for best coverage and fastest 5G speeds for the fourth time in a row, proving once again the superiority of our mobile services. We continue to expand our fiber footprint and we’re consistently delivering fiber connections to households in the Netherlands. 

The mobile customer base and service revenues are showing growth across the board. In a challenging competitive environment, Consumer fiber broadband revenues showed continued growth, with copper and legacy in an anticipated decline. With the current level of fiber roll out, our commercial regional approach and attractive portfolio, we are confident that performance in Consumer Fixed will improve. 

Despite rising work pressure as a result of the war on talent, employee engagement remains at an elevated level, as our colleagues continue to express their involvement and pride to work at KPN. Thanks to their strong contribution and expertise we continue to show best-in-class customer satisfaction levels across our segments. 

Evidently, we are also not immune to inflationary effects in a challenging macro-economic environment. Wage indexation and rising energy costs will affect our cost savings run rate, but with mitigating measures we are confident of our ability to maintain healthy margins and a growing free cash flow. As a result of the progress made to date and the solid performance we have shown in the first half of the year, we raise our 2022 guidance for EBITDA and Free Cash Flow.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the first quarter results 2022.

Joost Farwerck, CEO, on the results:

“We had a strong start to the year and we are on track to deliver on our strategic and financial ambitions. Our mass-market service revenues are delivering growth every quarter, supporting Group service revenues. 

SME continued to do well, providing momentum and confidence that we can stabilize the total Business segment service revenues by the end of this year. In Consumer, fiber and our converged portfolio are delivering revenue growth every quarter. Mobile service revenues are growing and fixed service revenues are stabilizing year-on-year. Wholesale continued to make a strong contribution, thanks to our successful open wholesale access policy. We recently proposed to amend the wholesale offering for our open fiber network to ensure access to superfast internet at accessible pricing for Dutch households now and in the future. This offer creates long-term certainty for KPN and all market parties. 

The investments we do in our networks and services are paying off. We are now recognized as the best mobile network in the world for the first time ever. Alongside our best-in-class mobile network we are on track with the fiber roll out. 

I appreciate the dedication and resilience of our people and their commitment to deliver the best experience for our customers, as evidenced by continuing NPS growth. I am pleased that our sustainability achievements and ambitions are recognized and appreciated by Dutch consumers and that KPN has again been chosen by the Sustainable Brand Index as the most sustainable Dutch telecom brand.” 

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Resilience and innovation
With its digital services KPN made it possible for the Netherlands to work from home, to pursue online education or to continue running a business when the shop was closed. In numerous areas the pandemic has sped up the digitalization of our life. “The data consumption on the KPN networks broke records again. It reflected the various highs and lows in society. 2021 has shown how resilient and innovative we are,” says CEO Joost Farwerck.

The annual report highlights examples of KPN's contribution to Dutch society in the field of hybrid working, healthcare services, cybersecurity and the floods in Limburg.

Connected ahead
KPN is building high-quality, future-proof digital infrastructure with fiber and 5G, ensuring a first-class internet experience. The KPN Annual Report shows that by the end of 2021 4,000 mobile sites have been modernized and made ready for 5G. In the past year KPN also accelerated the rollout of the fiber network.

In 2021 around 433,000 Dutch households were connected to the fiber network. Together with the Glaspoort joint venture, this was even more than half a million. Thanks to the rollout of the fiber network, the Netherlands will soon be connected to a sustainable future thanks to the best digital infrastructure.

Sustainable future
KPN's products and services are energy efficient and KPN customers achieved significant energy savings in 2021. KPN's energy consumption has been completely green for years and is continuously decreasing, while data consumption on the network is increasing. KPN is the only telecommunications company that has been included in the World Index of the Dow Jones Sustainability Index for ten consecutive years.

“Last year, we linked financial instruments to our climate ambitions with the issuance of a sustainability-linked bond and a sustainability-linked revolving credit facility. We have formulated robust circularity ambitions, and set a target to reduce emissions across our entire value chain to net-zero by 2040 and compensate for the remainder. This underlines our sustainable character for all our stakeholders”, says Joost Farwerck.

Annual General Meeting of Shareholders
On April 13, 2022, KPN will hold its Annual General Meeting of Shareholders, at which the Integrated Annual Report 2021 will be discussed. Other items on the agenda, which will be published soon, include the proposed appointment of two new members to the Supervisory Board.

KPN's Integrated Annual Report 2021 is available online on annualreport2021.kpn

Today, KPN has announced the fourth quarter results 2021.

Joost Farwerck, CEO, on the results:

“In 2021, we continued to make good progress against our strategic and financial ambitions. We delivered growth in mass-market service revenues; a clear proof point of the success of our strategy and an important step towards sustainable top-line growth for KPN. SME service revenues grew for the second quarter in a row, providing momentum and confidence that we can stabilize our total business segment service revenues by the end of 2022. In Consumer, fiber and our converged portfolio are delivering revenue growth. Mobile service revenues are now growing and fixed service revenues are stabilizing. Wholesale continued to make a strong contribution, thanks to our successful open wholesale access policy. The commitment shown by my colleagues towards customer centricity has been paying off, as illustrated by customer satisfaction improvements in both Business and Consumer.

To remain the undisputed quality leader in the Netherlands, we accelerated our fiber rollout to unprecedented levels. In 2021, we added a record number of households to our fiber footprint, together with Glaspoort even over half a million households this year and we are well on track to deliver 80% coverage of Dutch households by 2026. The efforts to modernize our mobile network are paying off. We have been awarded the Ookla best mobile network in the Netherlands for the third time in a row; proving KPN offers the fastest 5G speeds and best coverage in the Dutch market, and we see more and more customers benefiting from this. Our mobile base expanded for business and consumer customers, we see continued growth in the SME broadband base, and we also delivered small growth in consumer broadband. In a world heavily dependent on digital interactions, the stability and reliability of our networks is fundamental and the importance of cyber security is becoming more evident every day, for which reason we continue to put security first. I highly value the contributions of our determined people who every day go all out to connect everyone in the Netherlands to a sustainable future.

We are fully committed to create long-term value for all our stakeholders in a sustainable way and have delivered on our 2021 outlook and ambitions. Although cost savings were moderate, productivity increased considerably and improving service revenues supported growth in EBITDA, while Free Cash Flow exceeded our guidance. The overall progress made in 2021 illustrates the successful execution of our strategic plan. This drives future growth and combined with our strong financial position, this enables us to considerably grow shareholders returns for 2022 through a growing dividend and new share buyback.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Today, KPN has announced the third quarter results 2021.

Joost Farwerck, CEO, on the results:

“In the third quarter, we continued to make good progress against our strategic and financial ambitions. The fiber engine is running at close to full speed in line with our ambition to cover the Netherlands with fiber by 2026 and to enable superior symmetrical access network speeds of up to 10Gbps. Customer satisfaction levels improved further thanks to customer journey improvements. We see a healthy customer inflow in Consumer and Business, especially in mobile.

Mass-market service revenues continued to grow, supporting service revenue growth for the Group as a whole. Consumer mobile and Wholesale continued to show growth. Most notably, service revenues for our SME segment grew this quarter due to good base developments on our attractive KPN EEN portfolio, ahead of our commitment to stabilize before year end. I see this as an important milestone, providing momentum and confidence to deliver the turnaround for the total Business segment.

I’m grateful for the continued effort of our people to improve customer experience, and I’m pleased to see that employee engagement has remained at a top-tier level throughout the pandemic, while we maintained a strong focus on diversity and inclusion. We’re determined to further strengthen this position as we return to the office, explore new ways of hybrid working and increase personal contact with customers and stakeholders.

We are committed to creating value for all our stakeholders in a sustainable way. We refinanced our existing revolving credit facility with a € 1.0bn Sustainability-Linked facility, integrating our ambitious sustainability agenda into a core financing instrument. We are confident to deliver on our full-year 2021 outlook. The successful execution of our strategic plan enables us to structurally return additional capital to our shareholders. The first step, a 200 million euros share buyback for this year has been nearly completed.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

Joost Farwerck, CEO, on the results:

“We go all out to connect everyone in the Netherlands to a sustainable future and to create value for all stakeholders. We delivered growth in mass-market service revenues; an important proof point of the success of our strategy and a first step towards sustainable top-line growth for the Group, which showed slight growth as well this quarter. We have further improved the quality of our mobile network, we have improved customer experience, and we’re on track to reach our full-year outlook.

We are building a fiber company and we’re installing fiber at a record pace. During the quarter we’ve passed the milestone of three million fiber connections. Today, almost half of all Dutch households have a fiber connection; the vast majority via KPN. Thanks to the Glaspoort JV, which is now operational, we will be able to further accelerate our ambition and commit to jointly covering approximately 80% of the Netherlands with fiber by the end of 2026. Our mobile network has once again been recognized as the best in the Netherlands with best coverage and fastest 5G. Thanks to the efforts of all colleagues and our investments in the quality and reliability of our digital services, the customer experience and NPS are again improving.

For the first time in four years we’ve seen growth in Consumer mobile service revenues, supported by the strong commercial performance of our Unlimited data proposition. Total mobile net adds in Consumer and Business continued to grow strongly. In SME, our service revenue trend is improving and is on track to stabilize in the second half this year. In Wholesale we see continued strong performance, backed by our open wholesale access policy and several renewed broadband and MVNO agreements. With ESG fully embedded in our strategy and operations, we are contributing to making the Netherlands a better place to live.

While we keep investing to drive future growth and maintain room for value creating growth opportunities, we pay out a progressive dividend that is comfortably covered. The confidence in our strategic plan and successful execution gives us comfort around our multi-year cash generation perspective, enabling us to structurally return additional capital to our shareholders. As a first step, we intend to buy back shares worth 200 million euros this year.”

All documents on the results such as the factsheet and the presentation are available on ir.kpn.com

Please find all the documents regarding our fourth quarter and annual results 2020 here: ir.kpn.com