• More than 800 flights performed
• A fixed flight route of 22 kilometers between Isala Meppel and Isala Zwolle
• An average flight duration of 14 minutes
• An operational availability of 92-95%
• Safe execution of flights in shared airspace
• Transport of medication and blood samples between hospital locations
• Practical experience with the integration of medical drones into Dutch airspace

Learning in practice
For a year, in all seasons, the route between Meppel and Zwolle was used to test medical drone flights in practice. Strong winds proved to be the biggest challenge. As a result, flights had to be postponed or cancelled on some days. The parties involved also gained experience with technical points of attention. The pilot demonstrates that medical drone flights can take place safely in a so-called corridor between the two hospital locations. The experience gained will contribute to the further expansion of the pilot and to research into the safe integration of manned and unmanned aviation. This offers prospects for nationwide scaling up of, among other things, medical drone flights in busy Dutch airspace, provided that regulations ensure the visibility of aircraft and clear right-of-way rules.

Towards a nationwide medical drone network
The extended pilot investigates how drone transport can be used more broadly for laboratory diagnostics, various patient groups, and pharmaceutical products. The experiences on the route between Meppel and Zwolle form an important basis for future drone corridors and a national medical drone network.

Easier to switch
In addition, the Dutch want more control over their streaming services. For example, over half of streaming subscribers (51%) are bothered by the price level, and an equally large group (51%) wants to be able to switch between services more easily. The need for flexibility is therefore high. Robin Clements of KPN: “The Dutch are streaming more and more often, and the range of films, series, and sports is constantly expanding. Precisely because of this, it is sometimes becoming more difficult to remember what you can watch where and which subscriptions you have. In practice, we therefore see that viewers have a need for more overview and want to be able to adjust their subscriptions more easily.”

Participate in B&B Vol Liefde
KPN also conducted research into popular programs. B&B Vol Liefde (available to stream on RTL 4 as well as on Videoland) proves to be popular: about 37% of the Dutch tune in. And they certainly do not always do so because we are romantically inclined. Only a small percentage of viewers (18%) list romance in their top 3 reasons for watching the program. By far the most chosen reason is the awkward moments (49%). Interestingly, 10% of viewers would (perhaps) want to participate themselves if they were single.

Coaches on the bench
Live sports also attract many viewers. Four out of ten Dutch people (40%) occasionally watch Eredivisie football live, and three out of ten (30%) watch Formula 1. In football, the couch quickly turns into a dugout: 43% of Eredivisie viewers comment on the referee, 41% grumble at the coach or players, and 39% tell players out loud what to do. Formula 1 viewers are slightly less critical in this regard: a quarter (25%) comment on the presenters or commentators, and an equally large group on the race officials. Only 12% ever get angry at a driver.

Netflix and Videoland popular
It is striking that the majority has access to Netflix content. The Dutch Videoland is also popular. Behind that follows a broad group of international platforms and sports services.

Additionally, from August 6, KPN customers will receive a free upgrade to UHD quality on all ESPN channels. Customers with a TV+ Box or TV+ Soundbox can watch their favorite club with sharper images, more detail, and more vibrant colors at no extra cost. The upgrade applies to ESPN on channels 14 and 221 to 224.

Football in the best quality

Football is about emotion, tension, and experience. With UHD, KPN brings supporters even closer to the match: details on the field and during decisive moments are more visible.

"Football connects and should remain accessible to as many fans as possible. That's why we will keep ESPN available for free for KPN customers with Combivoordeel. We consciously choose freedom of choice: no mandatory football for customers who don't watch, and extra benefits for those who do. With UHD on all ESPN channels, we also offer the highest image quality for live football at no extra cost. For football enthusiasts, this can save up to €150 per year compared to similar offers in the market. Together with goal alerts and exclusive summaries, we make the football experience complete and bring the stadium experience closer to home," said Robin Clements, Director of Consumer Market at KPN.

More than just live football

In addition to live football in UHD, KPN offers extra features for football fans. During matches, customers receive goal alerts from other Vriendenloterij Eredivisie matches and can watch exclusive summaries via KPN TV+. Customers can also watch ESPN live on the go via the KPN TV+ App on their mobile phone.

Always something that suits you

Combivoordeel is for customers who combine multiple KPN services. They receive extras that match their preferences, such as ESPN for football fans or one of the other benefits within Combivoordeel. KPN will keep ESPN available for free for customers who choose it in the coming years. Preferences change? Then the benefit changes easily with it. Customers can adjust their choice monthly via the MijnKPN app.

You have a better view with KPN

With ESPN without extra football tax, UHD on all ESPN channels at no extra cost, smart features for football fans, and the freedom to choose a suitable benefit, KPN offers customers a complete football experience. Just in time for the kickoff of the new football season.

With 5G Internet at Home, KPN is now deploying this network quality more broadly: fixed internet via the best 5G network. 5G Internet at Home was developed with maximum simplicity as the starting point. With the integrated SIM card and plug-and-play installation, customers are online within seconds. Setting up and managing the connection is also simple via the MijnKPN app, which allows customers to quickly configure and monitor their network. The solution uses KPN's nationwide 5G network and advanced antenna technology. In combination with Wi-Fi 7 technology, the modem offers stable performance and strong coverage throughout the home, even when used simultaneously by multiple devices.

“We see that many customers need internet that is not only fast, but above all easy to install and works immediately. With 5G Internet at Home, you are online within seconds. Moreover, it is flexible: you can easily take it with you to, for example, a holiday address or temporary accommodation,” says Robin Clements, Commercial Director Consumer Market at KPN, proudly.

5G Home Internet offers unlimited data for regular use and download speeds that can reach up to 1000 Mbit/s, depending on location and network load. This makes the solution suitable for applications such as streaming, working from home, and online entertainment.

The service is being rolled out in phases. KPN is initially focusing on addresses where no or no good fixed internet connection is available. If fiber optic is available at an address, KPN will provide fiber optic. For the time being, 5G-Internet Thuis is offered as an internet solution without additional services such as TV+ or fixed telephony. However, customers can order various streaming services with 5G-Internet Thuis .

“We are building out this solution step by step and are specifically looking at usage and customer needs before scaling up further,” says Robin Clements. Customers who combine 5G Home Internet with a KPN mobile subscription benefit from KPN Combivoordeel, whereby they are rewarded monthly with a streaming service such as Netflix or Videoland.

In terms of security , 5G Internet at Home is also immediately complete. Customers receive security for five devices as standard, so they can safely browse the internet, stream, and work at home. Installation and support are handled easily via the MijnKPN app, where customers can also find help using their connection.

Check your options
Would you like to know if 5G Internet for Home is available at your address?
Go to kpn.com and do the postcode check.

Today, KPN has announced the second quarter results 2026.

Joost Farwerck, CEO, on the results:

“We delivered a solid first half, with our Connect, Activate & Grow strategy driving ongoing progress across the group. Group service revenues grew further, led by Consumer, SME and Wholesale. Consumer growth improved in both fixed and mobile, supported by our continued focus on customer loyalty and value growth. In Business, while SME continued to perform strongly, overall segment growth was held back by declines in low-margin Tailored Solutions and some softening in LCE revenues. The decline in Tailored Solutions reflected a strong prior-year comparison and our continued focus on value steering and contract quality. In Wholesale, international sponsored roaming remains a key growth driver.

While our reported EBITDA growth was impacted by the absence of prior-year sale of IP addresses and a favorable intellectual property rights settlement, underlying EBITDA growth remained strong and came in ahead of mid-term growth ambition of approximately 3% CAGR, supported by continued revenue growth and lower indirect costs. Free Cash Flow recovered during the second quarter, bringing year-to-date cash generation in line with our plan.

We continue to lead the Dutch fiber market. This year marks the fifth anniversary of Glaspoort, our joint venture, which has rolled out more than 950 thousand additional fiber lines, including business parks, nationwide. While we regret ACM's recent decision prohibiting the proposed Glaspoort-Delta Fiber transaction, we remain committed to expanding our fiber footprint across the Netherlands in a disciplined manner and within our financial framework. At the same time, we have partnered with Schwarz Digits to bring a European sovereign cloud to the Dutch market, combining KPN's secure infrastructure with the STACKIT cloud platform. This partnership responds to the growing demand for sovereign data solutions and provides customers with greater control over where and how their data is stored and processed.

Furthermore, Team KPN’s commitment to connecting everyone to a safer, more social, and greener future was recognized this quarter through the prestigious Global Grand Effie award for our #BetterInternet campaign, and the renewed Platinum rating from EcoVadis, underscoring our strong ESG credentials.

We expect group service revenue growth to accelerate to approximately 2-2.5% year-on-year in the second half of the year. For the full year, mainly due to the decline in Tailored Solutions in the first half year and some further decline in LCE, we estimate service revenue growth of around 1.5% year-on-year. We remain confident in delivering our full-year EBITDA and Free Cash Flow guidance, while preserving our mid-term ambitions, including cumulative shareholder distributions. We completed the € 250 million share buyback for this year, underlining our commitment to return all Free Cash Flow to shareholders while maintaining a strong balance sheet.

Finally, I would like to thank Hilde Garssen and Chris Figee for their dedication and significant contributions to KPN. As they prepare for their upcoming transitions later this year, we are ensuring a smooth handover and, together with the full KPN team, remain fully focused on executing our strategy and delivering on our commitments to all our stakeholders.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

The internet is an essential part of young people's lives and plays an increasingly important role in their personal development. For LGBTQIA+ youth, this role is often crucial. This digital environment thus forms a safe first step in a process of self-discovery. Initiatives and communities where young people can turn anonymously for support and information, such as Jong&Out and Switchboard by COC Netherlands, demonstrate how important safe digital spaces are.

For many young people, that search begins small and personal: with a question in a search bar. That is precisely why the search bar is the central campaign element, symbolizing the online search for oneself: the first place where many people ask questions in complete freedom, find recognition, and discover who they are step by step. It is precisely those first moments that determine whether someone dares to develop further. In this process, the internet can act as an accelerator for self-acceptance and self-confidence.

At the same time, that same online environment is not safe for everyone. The 2024 LGBTQA+ Monitor shows that all surveyed LGBTQA+ groups experience online hate comments more frequently than cis-hetero respondents. Figures from the Safety Monitor also show that LGBTQIA+ individuals are victims of online crime more often than non-LGBTQIA+ individuals, including online threats, intimidation, and bullying. This makes it clear that digital safety and inclusion are inextricably linked.

With this campaign, KPN brings this tension together. By sharing personal stories, KPN shows how the internet can help people find themselves, but also that this development is only possible when the digital environment is designed to be safe, accessible, and inclusive. With advice from experts such as Rutgers, the expertise center for sexuality in the Netherlands , the lived experiences of young people are carefully considered.

KPN Official Technology Partner WorldPride Amsterdam 2026

For many people, Pride is a moment of visibility and connection, but not everyone has the freedom or opportunity to be physically present. That is why KPN explicitly aligns with the theme UNITY during WorldPride, in which connection also revolves around access.

As Official Technology Partner of Pride Amsterdam, KPN is once again deploying the award-winning Pride stream boat. This boat, equipped with the safe and reliable technology KPN is known for, makes it possible to stream the Canal Parade live to the whole world.

This way, everyone – wherever in the world – can sail along online with the KPN boat and be part of the moment. For people in countries where celebrating Pride openly is not a given or is even risky, the livestream offers a way to stay connected with the global community. Connectedness, therefore, is not just about being together, but also, and perhaps even more importantly, about being able to participate.

Throughout the campaign, the search bar reappears in various ways, and during the Canal Parade, this central campaign element is literally brought to life. A life-sized search bar displays real search queries that have helped people worldwide on their personal journeys of discovery. In this way, KPN shows how online connection can contribute to the freedom to be yourself – during the Canal Parade in Amsterdam and far beyond. By actively involving viewers and allowing them to share their own search queries, a collective story emerges in which personal experiences converge. UNITY thus gains meaning on two levels: on the water and online.

A #BetterInternet for the LGBTQIA+ community

The new Pride campaign is part of KPN's broader commitment to a better internet. With #BeterInternet, KPN is working on a digital environment that is safer, more social, and more inclusive, especially for people for whom online visibility is particularly important.

Previous initiatives such as Pride Verified, which focused on online hate against the community, and Loud & Proud, in which stories contribute to visibility and acceptance, show that this commitment is structural. With the new Pride campaign, KPN builds on this and brings it back to the core: an internet where everyone has the space to discover themselves.

KPN Pride: inclusion as the foundation of employership

That conviction starts within the organization itself. KPN actively works on diversity and inclusion and on a work environment where employees feel safe and free to be themselves. The internal network KPN Pride plays an important role in this and advocates for the interests of LGBTQIA+ employees.

This translates into concrete measures. For instance, the collective labor agreement stipulates that maternity leave also applies to rainbow families and that employees undergoing gender transition receive additional leave. Partly due to this, KPN received the Winq Workplace Award in the past, an acknowledgment for organizations actively committed to a safe and inclusive work environment.

Outside the organization, KPN also actively contributes to the LGBTQIA+ community, including through initiatives such as the Pink Christmas Dinner for the elderly and long-term support for scientific research into acceptance in the workplace.

“KPN is committed to diversity, freedom, and equality, both in the workplace and beyond, offline and online. We believe in the power that diverse teams and an inclusive and equitable organizational culture bring. Regardless of who you are, everyone benefits from it. That is why we continue to work on diversity and inclusion. That is good for our colleagues, for KPN, and for the customer,” says Chief People Officer and KPN Executive Board member Hilde Garssen.

Chris Figee has served as Chief Financial Officer and member of KPN's Board of Management since 1 February 2020. Over the last years, KPN delivered strong financial performance and invested significantly in high-quality digital infrastructure through fiber and 5G, and digital innovation. In this period, KPN has made significant progress in executing its strategy, including the transformation of the organization and continued improvements in customer experience.

Gerard van de Aast, Chair of KPN's Supervisory Board: "As a member of the Board of Management, Chris has made an important contribution to KPN's strategic objectives over the past years. This includes KPN's strong financial performance, key strategic initiatives such as Glaspoort, and Althio and the growth of our Wholesale segment. On behalf of the Supervisory Board, I would like to thank Chris for his dedication and commitment to KPN. We congratulate him on this next step in his career and will ensure a thorough succession process."

Chris Figee: "It has been a privilege to serve as CFO of KPN and to work with so many talented and committed colleagues. KPN is a strong company with a clear strategy, solid financial foundations, and plays a pivotal role in Dutch society. I am proud of what we have achieved together and will remain fully committed over the coming months to ensure a smooth and orderly transition."

The Supervisory Board will initiate a process to appoint a successor in due course. KPN will update the market when there is further news to be announced.

With the addition of Videoland, KPN is responding to customers' desire to decide for themselves what they watch. From Dutch series and reality to international hits and live sports: customers choose what suits them at that moment.

At Videoland, customers can stream unlimited access to the best series, films, and programs that the whole of the Netherlands watches. From the best drama and the most thrilling crime to the largest selection of reality and the most entertaining series for kids: there is something new to stream every day, so you never run out of things to watch. Featuring award-winning titles such as Máxima , Het Jachtseizoen: Most Wanted , B&B Vol Liefde , GTST looking ahead to the season finale on July 9, and BASTA , the new series about Marco van Basten starting September 4.

“At KPN, it’s all about freedom of choice and convenience,” says Robin Clements of KPN. “One month you might want to watch a new Dutch series, the next month prefer football or Formula 1, or an international hit. By letting customers choose every month and switch easily, we make our customer benefit truly personal.”

Always something that suits you

Combo Advantage is available for customers who combine multiple KPN services. As a reward, they receive extras, such as entertainment. With Videoland as a new option, the offer becomes even more relevant for Dutch households.

In the highest level within Combivoordeel, Videoland Premium also remains available for customers who want to get the most out of their viewing experience. With this expansion, KPN underscores its ambition not only to connect customers to the best network, but also to let them choose what is valuable to them – precisely at the moment it matters.

www.kpn.com/combivoordeel

This pressure to be available is linked to the importance of customer satisfaction: 69 percent of SMEs view increasing it as a major business challenge. It is precisely this desire to help customers quickly and effectively that makes it difficult for many smaller companies to set limits on availability, thereby contributing to it becoming a source of work stress.

Thomas Tolsma, responsible for SMEs at KPN: “For many entrepreneurs, being accessible is not a choice, but a natural part of their work. You want to help customers quickly and not miss out on orders, but in practice, that very customer contact takes a lot of time and leads to interruptions. Especially in smaller companies, where people combine multiple roles, this quickly comes at the expense of focus and overview. Entrepreneurs want to help their customers well, but in daily practice, they also run up against the limits of their own time and attention. At the same time, many SMEs are looking for ways to organize that customer contact more intelligently, without extra systems or complexity. AI applications can help with this, provided they align directly with their daily work.”

SMEs see opportunities for AI, but usage is still often ad hoc.
SMEs view AI as a way to organize accessibility and customer contact more intelligently. For instance, 60 percent believe that AI enables companies to be available 24/7 without additional staff, while 66 percent expect that AI can take over part of the customer contact and thereby reduce the workload.

However, in practice, AI is still far from being deployed structurally. More than eight out of ten SMEs (82%) do not yet use AI in a structured or strategic manner. Half of the respondents (51%) do not use AI at all, or only use it ad hoc and individually within the organization. This shows that many entrepreneurs are still looking for concrete applications that immediately solve problems in their daily practice, without extra systems or complex implementations.

KPN launches after the summer: AI on mobile for SMEs
Against this backdrop, KPN is introducing an AI extension to its mobile subscription for SMEs after the summer. In this extension, AI helps process and follow up on incoming calls and messages. The service summarizes calls, converts voicemails to text, and helps determine which customer requires attention first. With this, KPN addresses a concrete bottleneck for entrepreneurs: loss of time and concentration due to constant availability. New customers can choose a subscription with or without these AI functionalities; existing customers can add the solution without switching providers or changing numbers.

About the research
The research was conducted in June 2026 by Motivaction on behalf of KPN among 819 SME decision-makers and influencers in the field of AI and data. The respondents work at SMEs with 2 to 150 employees.

"We are delighted that KPN supports the Rijksmuseum in its mission to connect people, art and history. Together with KPN, we will enable even more people to enjoy the wonderful art in the Rijksmuseum. The fact that KPN is, at its heart, a Dutch company, with millions of people in the Netherlands connected to it, makes it a particularly good fit with the Rijksmuseum", Taco Dibbits, General Director of the Rijksmuseum.

“KPN connects the Netherlands, and art has the power to move and connect people. As a Founder, together with the Rijksmuseum, we are investing in the best art experience, including digitally. From connectivity in the museum to new features in the app: this makes it increasingly easy for everyone to experience, share, and pass on art”, Joost Farwerck, CEO of KPN. 

KPN, the leading Dutch mobile and internet provider, has been the museum’s main partner since the reopening of the Rijksmuseum in 2013. Since then, the company has made a substantial financial contribution while also supporting the museum in the areas of connectivity and IT.

KPN was the digital partner of Operation Night Watch, the largest and most extensive research project ever conducted into Rembrandt’s most famous work. In addition, the company co-developed the Rijksmuseum app, through which millions of visitors continue to make free use of interactive multimedia tours. KPN was also involved in the development of Collection Online, the digital platform through which the collection can be accessed digitally, worldwide. This AI-driven database makes 800,000 artworks and 500,000 books digitally searchable for everyone in the world from a single central location. Later this year, 800 metres of archival documentation will be added.

In summer 2024, KPN donated the sculptures Signaal 1 and Signaal 2 by Dutch artist Carel Visser to the Rijksmuseum. These sculptures, which stood outside the headquarters of the former Postal Cheque and Giro Service (PTT) from the 1960s, are now on view in the Rijksmuseum gardens.

From 2001, Philips was associated with the Rijksmuseum in the role of Founder. The Rijksmuseum is pleased that Philips is continuing its relationship with the Rijksmuseum as a partner and continues to contribute to the significance of art and culture for society.

Precisely at a time when millions of Dutch people are following the Oranje team at the World Cup, KPN and the KNVB are making clear how they will be working together in the coming years. Within the extended sponsorship agreement, they are focusing on three areas: a strong and reliable digital foundation for the KNVB, an improved digital fan experience for the Oranje and the Oranje Leeuwinnen, and support for amateur football with practical digital solutions.

Together behind Orange

The extension builds upon the existing sponsorship and IT partnership. KPN will continue to provide connectivity and digital support within the KNVB organization. In addition, KPN and the KNVB are working on digital applications that enhance the fan experience surrounding the Dutch national team and assist amateur clubs with their further digitalization.

Joost Farwerck, CEO of KPN: “A tournament like this shows just how much football connects the Netherlands. In such situations, you need to be able to rely on the infrastructure working. Thanks to our networks, millions of people can follow the game without delay and share their football moment instantly. With the KNVB, we are continuing to build a partnership in which technology supports football and connects people.”

From top-level football to amateur clubs

The sponsorship relationship focuses on the full breadth of Dutch football. In addition to the national team and the women's national team, extra attention will be paid to amateur clubs. KPN and the KNVB are exploring how digital solutions can practically assist clubs, both organizationally and sportively. In this way, the impact of major Orange moments should also become visible at clubs throughout the country.

In addition, KPN and the KNVB are continuing to focus on digital channels, including E_Oranje, the KNVB's Gen Z platform. In doing so, they are responding to how new generations of fans follow football: live, digitally, and always connected.

KPN Mooiste Contact Fonds

In addition, KPN and the KNVB continue to invest in initiatives that contribute to more inclusive football. Through the KPN Mooiste Contact Fonds , the growth of Walking Football at amateur clubs is supported, aimed at actively involving older people at risk of social isolation.

Long-term collaboration

The new agreement runs from July 1, 2026, to June 30, 2030. KPN remains 'Partner of Football'. Running parallel to this is the integrated IT and telecom collaboration, which forms the basis for further digitalization and innovation towards 2030.

Hilde joined KPN in December 2018 as Chief People Officer and has served on KPN’s Board of Management since 1 December 2019.

Gerard van de Aast, Chair of the Supervisory Board: “Hilde has played a key role in KPN’s transformation. She has helped to build a strong culture, modernized our employment proposition and strengthened engagement and leadership across the company. Hilde has also helped strengthen KPN’s appeal as an employer. We are grateful for her contribution to KPN and wish her every success in her new role at ING.”

Hilde Garssen: “Over the past 7.5 years, I have had the privilege of shaping KPN’s people strategy in support of KPN’s broader strategy and growth ambitions. Among the many highlights, what I will remember most is the talent, dedication and energy of KPN colleagues, who go above and beyond every day for our customers and for KPN.”

From farewell to the final: continuously close to the Dutch team
KPN is visible throughout the entire World Cup, from the run-up with the farewell match through to the decisive phases of the tournament. The campaign follows the rhythm of the World Cup and peaks at the moments that matter, such as match days for the Dutch national team.

Fans are continuously engaged with content and activations, ranging from social formats and live content to exclusive events such as fan experiences at the KNVB Campus. The World Cup also plays an important role in the MijnKPN app, with promotions and activations that involve customers in the tournament on a weekly basis.

Together with Albert Heijn behind Oranje
Part of the campaign is the collaboration between KPN and Albert Heijn. In it, two iconic worlds come together: Louis and the famous Albert Heijn hamsters.

In joint content, they show that they stand behind Oranje together and are turning it into a fun Orange party. This crossover is visible on social media and Albert Heijn's AH.nl delivery vans, among other places. The TV commercials for both brands also contain a mutual wink, extending the Orange feeling across a wide range.

Personalized Orange World Cup cases for fans
The collaboration goes beyond just communication. Especially for the World Cup, KPN is bringing back a popular promotion: personalized Orange phone cases available to order online. Pop-up locations are being set up in selected Albert Heijn XL stores where Orange fans can have their cases made immediately. This way, the Orange experience literally becomes something you carry with you – personal, visible, and completely in World Cup style.

KPN connected to Oranje
KPN has been a partner of the KNVB for years and is committed to Dutch football across the board. From amateur football on local pitches to the Eredivisie, and from the national team to the Orange Lionesses: KPN supports the game at every level.

This broad engagement stems from a clear conviction: sport connects people. On the field, on the sidelines, and at home in front of the TV. With the World Cup campaign, KPN builds on that role and demonstrates how technology and experience come together to get the whole of the Netherlands rooting for the Dutch team and for each other.

European organisations increasingly seek greater control over their data and digital infrastructure, particularly in sectors where privacy, security and resilience are critical. The solution is particularly well suited for vital organisations and sectors such as government bodies, financial services, energy and healthcare. KPN is making substantial investments in this collaboration to make this sovereign European cloud accessible in the Netherlands. This fits within the investment plans shared during the Strategy Update in November last year, with the goal to support long-term growth in the business market.

European governance and open infrastructure
STACKIT provides the cloud infrastructure based on open-source software. The service operates under European jurisdiction, with data processed and stored within Europe. The model supports portability and interoperability, allowing organisations to reduce dependency on individual providers and avoid vendor lock-in. STACKIT is audited against the BSI C5 criteria catalogue, a recognized benchmark at the highest security level for cloud security and transparency.

Joost Farwerck, CEO of KPN: “In the Netherlands and Europe, there is a clear need for sovereign cloud solutions. Dutch companies and public organisations are increasingly looking for greater control over their data and a secure European cloud at scale. KPN is an important Dutch cloud supplier, which is part of our ‘Connect, Activate & Grow’ strategy, especially in the Business Market. Developing European sovereign cloud solutions requires action and the ability to bring together expertise and resources. That’s why I'm happy to announce our partnership today. Together we are taking an important step forward by combining the demands of our customers, our KPN expertise and the knowledge and scale of STACKIT.”

Bernd Wagner, CSO of Schwarz Digits: “With the strategic partnership between KPN and Schwarz Digits, we are turning the vision of digital sovereignty in Europe into a technological reality. Through our joint go-to-market strategy, we bundle the first-class connectivity and market position of KPN with the sovereign cloud stack of STACKIT to a European powerhouse. A crucial milestone is the deep integration of our services directly into KPN's Dutch data centers. Customers can purchase the entire solution directly from KPN as their trusted partner. German companies benefit massively from the new option of seamlessly using the cloud region of the Netherlands in their existing STACKIT setup. By establishing STACKIT as a European hyperscaler, we offer an independent alternative and form the backbone for a sovereign IT infrastructure that sets a new standard.”

KPN’s strategic cloud offering
The collaboration with Schwarz Digits aligns with KPN’s broader strategic cloud offering, which includes public, hybrid and private cloud solutions. Different data, applications and risk levels require different approaches. With STACKIT, KPN adds a European sovereign public cloud to its portfolio, under European ownership, governance and law.

Recently, KPN co-signed the Open Cloud Alliance manifesto, which aims to make digital sovereignty more practical through clear agreements on data location, transparency on access and control, and the development of Dutch and European alternatives.

The solution ‘KPN Sovereign Cloud, powered by STACKIT’ is already available via the German and Austrian STACKIT cloud regions. The Netherlands-based version is expected to become available mid-2027. The solution is offered exclusively through KPN and its partners.

Visit for more information: www.kpn.com/eu-cloud

Today, KPN has announced the first quarter results 2026.

Joost Farwerck, CEO, on the results:

“We started the year with positive commercial momentum across the group and continued to execute our Connect, Activate & Grow strategy. Group service revenues grew further, supported by Consumer, SME and Wholesale. Consumer trends were positive, with a healthy inflow of new broadband and postpaid customers, reflecting our emphasis on loyalty, base management and secure propositions. In Business, SME performance remained strong, while overall growth moderated as anticipated due to a decline in low-margin Tailored Solutions revenues. Wholesale continued to grow, mainly driven by international sponsored roaming.

Adjusted EBITDA AL increased in the first quarter, supported by revenue growth and savings from our cost-efficiency initiatives. As anticipated, our Free Cash Flow was impacted by the timing of interest payments and working capital movements.

Our continued investments in network quality and digital capabilities are paying off. We continue to lead the Dutch fiber market, and for the fifth consecutive year, the global benchmark organization Umlaut has recognized KPN as the best mobile network in the Netherlands, and again also with the highest score in the world. NPS scores for both our Consumer and Business segments developed favorably in the first quarter. In addition, KPN was named the most sustainable telecom brand in the Sustainable Brand Index for the seventh year in a row. All in all, these evaluations reflect the dedication of Team KPN and our sustained focus on quality and durability, which are driving improvements in customer experience and satisfaction.

Data and operational sovereignty is an increasingly important topic for our customers, and we are well positioned to support them in this area. To this end, KPN was one of the co-signees of the Manifest to support sovereign cloud developments in the Netherlands, laying the foundation for future initiatives in this field.

Overall, we remain on track with the execution of our Connect, Activate & Grow strategy. While the geopolitical backdrop remains volatile KPN’s financial results have proven to be resilient. We therefore reiterate our full-year 2026 outlook and mid-term ambitions.”

Documents

Please find all the documents regarding the results here: ir.kpn.com.

14 percent more data traffic than last year

Total mobile data traffic on King's Day (Monday, April 27, 2026) was 14 percent higher than during King's Day last year (Saturday, April 26, 2025). The growth was visible throughout the Netherlands. In the five major cities, the increase in traffic was comparable everywhere. Notably, upload traffic increased particularly sharply (+21 percent). This aligns with the picture of people sharing many photos and videos via social media during King's Day. Download traffic also increased (+15 percent).

Growth visible on both 4G and 5G

The use of both 4G and 5G increased. Data traffic via 5G grew by 37 percent, while 4G traffic increased by 12 percent. Consequently, the share of 5G in total traffic continues to grow.

Busiest times in the afternoon

Nationwide, the busiest peaks in the network occurred between 3:00 PM and 5:00 PM. This pattern was also visible in the major cities. An exception is Dokkum, where the King celebrated King's Day this year. There, the peak occurred in the morning, between 10:00 AM and 12:00 PM. The royal visit caused mobile data traffic in Dokkum to be seven times higher than on King's Day last year.

Also extra crowds during King's Night

Extra network traffic was already visible on the night preceding King's Day, particularly in the major cities. In cities such as The Hague and Utrecht, a clear peak was measured in the evening hours, around 9:00 to 10:00 PM.

The agenda included a resolution to declare a total dividend over the fiscal year 2025 of 
€ 0.182 per ordinary share. As a result, a final dividend of € 0.109 per ordinary share will be paid in cash, net of 15% dividend withholding tax, on 27 April 2026. As of 17 April 2026, the shares will trade ex-dividend.

Furthermore, the AGM approved the reappointment of Ms Kitty Koelemeijer as a member of the Supervisory Board for a second four-year term.

Detailed information about the approved resolutions and other agenda items is now available on the KPN website (ir.kpn.com).

Formal disclosures:
Royal KPN N.V.
Head of IR: Matthijs van Leijenhorst 
Inside information: No
Topic: KPN AGM approves all agenda items
15/04/2026
KPN-N

The initiative is a collaboration between the Ministry of Justice and Security, the NCSC, KPN, the police, the Dutch Banking Association, and NLconnect, the trade association for the telecom and broadband industry. During the pilot phase, several additional internet providers (SNLLR, TriNed, and Kabelnoord) joined the initiative, thereby strengthening it.

A technical solution has been developed within this public-private partnership. Internet providers can easily connect to this and use it to protect their customers against phishing and other forms of online crime. To use the Anti Phishing Shield, users must give explicit consent via a so-called 'opt-in'. This also happened during the pilot.

Need

The need for this approach is great. Figures from Statistics Netherlands (CBS) show that in 2025, 17% of the Dutch population (approximately 2.5 million people) became victims of online crime. According to research by Deloitte, 91% of cyberattacks begin with phishing.

Eefje Zents, Director of Digital Resilience Cooperation at the NCSC, also underscores the necessity of the initiative: “The Anti Phishing Shield is a necessary step in the fight against online crime. The success of this pilot shows that by working together, we can protect consumers against the dangers of phishing.”

How does the Anti Phishing Shield work?

The NCSC continuously collects updated information via public and commercial sources regarding domains being misused by criminals. These malicious domains are analyzed by the NCSC and placed on a 'denial list,' which is shared with participating internet providers via a DNS service . This list is updated by the NCSC every fifteen minutes and currently contains over 160,000 malicious domains. Domains that have been taken offline or are no longer malicious are removed from the list. The internet providers incorporate the list into their own systems and make the service available to their customers free of charge. For customers of internet providers who subscribe to this service via an opt-in, the page is automatically blocked when visiting a malicious domain.

This reduces the risk of the internet user becoming a victim of phishing or other forms of online fraud.

Jeffrey Leusink, CISO KPN: “At KPN, security is the standard. Every single day, we work to protect consumers and entrepreneurs against digital threats. Through public-private partnerships, such as in this pilot, we combine knowledge and technology to make the Netherlands demonstrably more digitally resilient. We are happy to share the insights we have gained with other parties so that we can continue working together towards a safer digital Netherlands.”

Further development of the Anti Phishing Shield

The success of the pilot has led the Ministry of Justice and Security and the NCSC to decide to continue the joint approach. The parties involved express the ambition to further increase the reach and effectiveness of the Anti Phishing Shield. This can be achieved by reaching more customers within participating internet providers and by offering other providers the opportunity to join. In the coming period, it will be explored how this scaling up can take shape step by step.

 Appreciation for indispensable craftsmanship
The day was created following an idea from a KPN technician, who indicated that recognition from customers and employers is important. The Day of the Technician will focus on visibility and appreciation for all telecom and infrastructure technicians in the Netherlands starting this year. The first edition will take place on April 10.

Carlo Tempelaars, HR Technicians and Support at KPN: “Technicians are of great value to KPN and to the Netherlands. They ensure that customers remain connected and play a key role in the digital and sustainable future of our country. With the Day of the Technician, we express our appreciation for their craftsmanship. We also show how beautiful and meaningful this profession is.”

Essential for today and tomorrow
Technicians ensure that the Netherlands continues to function: they maintain and improve networks, connect households and businesses, resolve outages, and build the infrastructure needed for the Netherlands. A profession that is more important than ever in times of digitalization and energy transition.

In the Netherlands, approximately 400,000 technicians work in various disciplines. At KPN, there are about 900 in-house technicians, ranging from in-home specialists to network technicians. Additionally, KPN works with technicians from partner companies. What all these technicians have in common is that it is precisely the combination of freedom, independence, variety, and direct contact with customers that gives the profession so much satisfaction.  

Join us on April 10
On April 10, 2026, KPN and the industry organizations will thank all technicians in the Netherlands for their daily efforts. More information can be found at www.dagvandemonteur.com.

From chef to technician: Danny's story
Danny worked for many years as a chef and made the transition to technician four and a half years ago. He was looking for a profession with more future, freedom, and variety, and found that at KPN. “In both professions, it’s all about craftsmanship, teamwork, and quickly coming to solutions. No day is the same. Being a technician offers a lot of freedom; every job is different, and you see immediate results. Working with technology and with people appealed to me right away. It is very rewarding to leave someone well connected.”

Mark, can you briefly explain what you do at KPN? 
“At KPN, I work as a customer service employee, with the main task of solving logistical challenges. This varies from locating lost packages to ensuring that equipment such as modems and TV receivers arrive on time at the customer. My colleague and I ensure behind the scenes that everything runs smoothly, especially when unexpected situations arise.” 

And what does your work as a reservist in Defense look like? 
“For 32 years, I have been serving as a reservist in the 10th Infantry Battalion Guarding Securing Corps National Reserve. As a non-commissioned officer, I play a central role in logistics: together with my team, I ensure that soldiers and units are provided with everything they need. My tasks are very diverse: directing personnel, managing inventory, arranging transport, and planning everything so that the unit is optimally deployable.” 

What does the new reservist arrangement mean for you personally? 
"Thanks to these agreements, I can better combine my work at KPN and my commitment to Defense, without it affecting my private life. This flexibility brings peace of mind, allowing me to fully focus on both roles. I am proud to contribute to a safe Netherlands in this way.” 

What benefits does the arrangement offer for reservists within KPN? 
“Previously, colleagues sometimes had to say ‘no’ to Defense because they could no longer take hours off. That is a shame; you want to be able to contribute when needed. Thanks to this arrangement, reservists can much better coordinate their work at KPN and their commitment to Defense. This not only increases deployability but also makes it more attractive to be a reservist.” 

Do you think this arrangement helps make working as a reservist more attractive? 
“Absolutely. The arrangement creates a better balance between work and private life. It makes a big difference whether you can go on vacation for two or three weeks. This arrangement makes it easier, among other things, to coordinate a longer deployment with your supervisor. I hope this encourages more colleagues to commit as reservists. Ultimately, that is not only good for Defense but also for KPN as an employer. It shows that KPN takes social responsibility seriously.” 

What does KPN have to do with Defense? 
“The collaboration between KPN and Defense goes back many years, over 100 years! Not only has Defense been a valued customer of KPN for years, but both organizations also fulfill an important social role in the field of security. This creates a special bond and makes it even more valuable that KPN pays attention to employees who, alongside their regular work, contribute to our national security.” 

View here the new collective labor agreement and read more here. 

Very high call quality score

This year, the high score for "voice," which focuses on call quality, is particularly striking. With 269 out of 270 points, KPN achieved the maximum score in this category, just one point short of the maximum. This demonstrates that both coverage and call quality on the KPN network are very high. Furthermore, stability is high, allowing users to make almost consistently high-quality calls. KPN thus achieved a score of 99% in the reliability category.

Recognition of quality    

KPN CEO Joost Farwerck: “This fifth consecutive victory confirms that our strategy of continued investment in high-quality infrastructure and digitalization is paying off. It demonstrates that the best mobile network isn't just determined by the number of sites or the available frequency spectrum, but above all by the team that works every day to ensure maximum reliability, stability, and quality for our customers. The fact that other Dutch operators also perform strongly in international benchmarks further emphasizes that the Netherlands as a whole is a global leader in high-quality digital infrastructure, an essential foundation for economic strength and future growth.”

Technological innovation as a foundation

KPN COO Wouter Stammeijer adds : " For years, KPN has been consistently investing in the quality of its mobile networks, and particularly in the 5G network, both in urban and rural areas. Thanks to these investments, we provide good mobile coverage throughout the Netherlands and reliable service for both voice and data – exactly what's needed to keep the Netherlands at the forefront of digital connectivity in the coming years."

Number 1 in Amsterdam, Rotterdam, The Hague and Eindhoven

In the tested cities with the highest network load, KPN achieved the highest scores in Amsterdam, Rotterdam, and The Hague, plus a shared first place in Eindhoven. This demonstrates KPN's ability to deliver consistent quality in complex and densely populated areas, where finding new antenna sites is becoming increasingly challenging. This is partly due to its partnership with Althio, a joint venture between KPN and the ABP pension fund, which manages the telecom infrastructure for mobile networks.

Best mobile user experience

High-quality mobile internet is essential for daily life and a driving force behind the digitalization of the Netherlands. In recent years, mobile data traffic has roughly doubled every three years, the number of simultaneous users is increasing, and applications are becoming increasingly demanding. KPN works daily to provide an excellent mobile network and an optimal mobile user experience. This means seamless, high-quality video calling anywhere in the Netherlands, uninterrupted streaming and gaming, and always easy accessibility. This quality is essential now that more and more customers are opting for KPN's Unlimited services, which allow them to easily share data via the MyKPN app and browse the internet securely on the go. KPN also continues to invest in better service, including larger data bundles for fixed-mobile combinations, easily accessible customer service, and easy management via the MyKPN app. As evidence of this continued quality improvement, KPN recently launched updated mobile bundles with higher speeds and additional roaming countries. Winning this prestigious award again underscores the effectiveness of this approach.

Extensive and independent test methodology

Umlaut's annual benchmark, commissioned by Germany's Connect Magazine, is considered one of the leading benchmarks in the telecom sector. The test is conducted on more than 200 networks in over 120 countries. Driving and walking tests are conducted over several weeks in cities and towns, on highways and regional roads, supplemented with user measurements and analyses of popular services. Together, these measurements provide an accurate picture of the actual user experience on mobile networks in the Netherlands.

Read the full report here 

_{CEO Joost Farwerck and COO Wouter Stammeijer congratulate Erik Brands (EVP Network) for the fifth consecutive time.}

The queryable infrastructure – called KPN Campus – is widely applicable and is particularly interesting for companies in industry, healthcare, and logistics. Employees receive immediate answers via voice or text to questions about, for example, the cause of a malfunction or the location of equipment. This replaces the time-consuming process of searching through various systems and dashboards. KPN will present this solution live at the Mobile World Congress 2026 in Barcelona together with technology partner Nokia.

From complex data to direct answers on the work floor
In complex work environments like factories, hospitals, and warehouses, a wealth of data is available, but this information is often scattered and difficult to use. Employees spend a lot of time searching for answers in various systems. KPN's queryable infrastructure makes information instantly accessible in plain language. Instead of navigating through complicated programs or disparate dashboards, simply ask a question. The system provides a clear answer immediately, so it's immediately clear where to find something or what exactly went wrong.

Practical examples:
• In a factory, an employee asks why a production line is slowing down. The system reports that a sorting machine has stalled due to a faulty gripper that picks up the products from the line and advises them on how to fix it.
• At the hospital, a healthcare worker asks where the nearest certified AED is. The answer is immediate: the AED is in room 2.14, fully charged, and certified.
• In the warehouse, the controller requests an up-to-date overview of the entire inventory and suggestions for better utilization. The system immediately provides a complete picture of what's stored where and also makes smart suggestions for deploying the existing inventory more effectively.

Enhancing technologies
The queryable infrastructure utilizes five integrated technologies: private 5G connectivity, indoor localization, edge computing, low-code machine models, and local AI language models. KPN combines these components into a single solution, KPN Campus. This solution makes information instantly available, without requiring specialized knowledge.

Live demonstration during Mobile World Congress 2026
KPN developed the queryable infrastructure together with partners such as Nokia and Cordis SUITE. The KPN Campus solution will be on display at the Nokia booth (Hall 3 – Stand #3B20) at Mobile World Congress 2026 in Barcelona, from March 2nd to 5th.

Read more about KPN's queryable infrastructure here .

Strong progress in a safely connected Netherlands

In 2025, a new milestone was reached in the Netherlands' digital infrastructure: approximately 70 percent of Dutch households now have fiber optic access through KPN. The fiber optic rollout will enter a different phase, but the ambition remains undiminished: 85 percent coverage by 2030.

KPN was once again named the best mobile network , receiving the highest score ever in the international umlaut benchmark. By continuing to invest in secure and high-quality networks, customers benefit from a reliable and future-proof mobile network.

KPN's strategy focuses on further modernizing and automating networks and processes. By leveraging data and AI, networks are managed more intelligently, disruptions are prevented, and customers can be served faster and better.

With the introduction of the new cell tower company Althio, in collaboration with the ABP pension fund, KPN took the next step in increasing the flexibility of its infrastructure. With Simyo and Youfone, KPN offers a wide range of services to customers and strengthens the future-proofing of its brand portfolio.

KPN also made digital security more accessible. Based on its Security First vision , KPN offers simple and effective security solutions for consumers, businesses, and governments, supporting the safe use of the internet and digital services.

For a #BetterInternet

In 2025, KPN updated its Connect, Activate & Grow strategy , increasing its fiber optic ambitions and shifting its focus to home connections to meet the high demand. KPN also announced further investments in cybersecurity and digital resilience.

KPN has taken a major step in the area of sustainability. Since early 2025, both its fixed and mobile networks have been poweredby green energy generated from sustainable sources. Through long-term agreements and investments in sustainable energy, including its own sustainable energy production with Eneco, KPN is working towards 24/7 use of renewable electricity and further reducing CO₂ emissions.

Sustainability was also put into practice internally. The launch of the KPN travel app makes it easier for colleagues to choose sustainable transportation options and provides them with immediate insight into the impact of their travel behavior via a connected CO₂ dashboard.

KPN once again played a visible role in society. To promote digital and social inclusion, various initiatives were developed with community partners for young people and their parents to combat online exclusion. In addition, KPN, in collaboration with the KPN Mooiste Contact Fonds, provided "extra connection" at major community events such as SAIL . The KPN Mooiste Contact Fonds once again facilitated valuable connections for people who are not automatically able to participate.

General Meeting of Shareholders

The Annual General Meeting of Shareholders will take place on April 15, 2026. The annual figures and progress on the strategy will be presented during this meeting. The full agenda will be published shortly.

The Integrated Annual Report 2025 is available via the interactive website: https://www.annualreport2025.kpn/

This experience is most vivid in the MyKPN app , which has become the central starting point for virtually all customer interactions. Customers experience the convenience of an environment that effortlessly helps them every day. They can improve their Wi-Fi and home network , manage entertainment, set up parental controls , view invoices, and take advantage of personalized offers and attractive discounts when combining services. For example, a household can receive a discount of up to €7.50 on each additional mobile subscription.

The app's use is increasing year after year: over half of users open it monthly, and its rating remains high. The app is not only practical but also offers room for surprise and fun – as seen previously with the popular Attent calendar or the recent Voor Jou Vrijdag initiative, where customers receive a new gift every week.

Service queries are also faster and easier in MyKPN. Customers can report a problem directly digitally without lengthy forms or phone queues. Those who prefer to be in touch can chat directly from the app or easily schedule a callback. The app thus combines the best of digital convenience and personalized service. This is precisely why MyKPN usage continues to grow: customers experience that it works—always and everywhere.

In a benchmark study, a renowned consultancy firm tested hundreds of digital customer journeys with mystery shoppers and found that KPN leads the way at crucial moments. Whether handling a service call, changing a subscription, trading in a device, or reporting a move: KPN's digital environment proves reliable, clear, and consistent. This reliability leads to noticeable improvements for customers. For example, the NPS score for digital support for service calls changed from a negative to a positive rating, and the relocation process is now being completed digitally on a massive scale—faster and with fewer errors.

Marieke Snoep, Director of Consumer Markets and member of the KPN Board of Directors, emphasizes the importance of objective assessment: “For me, experience is your brand. In a world where customers' 'digital hours' exceed their physical lives, goodwill isn't enough to stay relevant. Having the best networks isn't enough; it's about a completely secure experience across our networks and services. Not just when there's a problem, but also in everyday life.”

According to Robin Clements, CMO Consumer Market at KPN, the recognition is a confirmation of our course: "I think the recognition is great, and it reflects our customer focus. But what I find even more rewarding is the appreciation I see daily from our customers for all our products, services, and the digital experience we offer them."

KPN is seen as a role model for other telecom providers because it combines digital reliability with a customer-focused, human approach. For customers, this recognition primarily means peace of mind and convenience: a single app where everything works, where you can manage everything, and where you can expect something fun every week. No hassle, no complicated steps — just a digital experience that helps, unburdens, and sometimes even surprises.

Click here to view the Gartner–KPN case study

Importance of digital resilience

The working visit focused on digital resilience, a topic that has gained urgency in recent years due to geopolitical tensions, increasing cyber threats, and the heavy reliance on digital networks in our economy and society. At the NOC and the SOC, specialized teams continuously monitor KPN's fixed and mobile networks and those of its customers, with the aim of preventing outages and quickly containing incidents. The teams monitor identities, servers, databases, network applications, and websites, among other things, to detect potential cyberattacks in real time.

Minister Karremans (Economic Affairs): “Making the Netherlands more resilient requires preparation. From the government, from people at home, and from businesses. It's good to see, together with the King, how telecom providers are investing in the security and availability of the digital infrastructure in practice. Because in the event of sabotage, extreme weather, or a major outage, it can come under pressure. For example, providers are continuously monitoring to prevent outages and cyberattacks as much as possible. But they are also committed to having temporary internet and communication facilities available in emergency situations. This way, we are building a Netherlands that remains digitally strong, even in crisis situations.”

"The digital security of the Netherlands cannot be taken for granted. As the manager of a large part of the country's digital infrastructure, we take that responsibility very seriously: 24 hours a day, all year round. We protect the networks and digital connections that our country runs on, in close collaboration with the government and partners in the supply chain. Because our country's digital resilience depends on this collective effort," says KPN CEO Joost Farwerck.

Collaboration in incidents

The King and the Minister spoke with staff about the daily practice of network and security monitoring. Using concrete examples, they gained insight into how suspicious activity is identified, how collaboration with government and other partners is organized, and how incidents are escalated.

Afterwards, visitors were given a demonstration by VodafoneZiggo of the Vodafone Foundation's "Instant Network." This mobile emergency communications service is used worldwide during disasters to quickly restore connections between aid workers, citizens, and government agencies when regular networks are down.

During this visit, we were able to demonstrate how the resilience of our networks works in practice. Our teams monitor the networks daily to identify anomalies early and intervene before users notice them. Resilience isn't a single measure, but a holistic approach: multiple layers of security, continuous monitoring, and adequate and proactive follow-up," explains KPN CISO Vladimir Cibic.

The working visit concluded with a roundtable discussion with representatives from the entire digital infrastructure chain, including data centers, internet exchanges, and submarine cable providers. This chain functions as an ecosystem, the reliability of which depends on mutual collaboration. As the manager of a large part of the Dutch digital infrastructure – including fixed and mobile networks – and as a partner of the Ministry of Defense, KPN is a key player in this.